Caoltan Strain

Led product and strategy for customer identity, consent, and automation initiatives, delivering a multi-tier registration business case (€10m projected) and RPA/AI automations that cut processing times from weeks to minutes and improved conversion by 12% for a targeted campaign.

Re-engineered claims journeys and delivered OCR invoice automation, reducing claims assessment time by 40% and invoice cycle times from days to minutes while leading requirements, UAT, and adoption activities.

Defined payment file automation requirements and improved delivery visibility via backlog refinement and sprint cadences, increasing processing speed and team transparency.

Led an agile transformation that raised delivery predictability from 48% to 85%, saving 500 FTE days, while building metrics, coaching teams, and improving governance and cross-team delivery.

Improved secure file transfer approach saving €50k, led delivery controls, redesigned client reporting, and coordinated UAT and release readiness across international stakeholders.

BA lead on a $23m FX payments programme, enabling automated 1,000 bookings/day across 41 currencies and saving traders 30 minutes per day through automation and end-to-end traceability.

Delivered HR and practice management system implementations for 600+ employees, drove data migrations, UAT, training and automation that saved 10 hours per week and improved adoption.

Improved AML and account opening workflows, creating reporting and process changes that saved manual work and increased operational accuracy across onboarding functions.

Top seller in the Greater Boston region for three successive quarters, gained experience in customer engagement, financial product management and fraud prevention.

Initiated automation for discrepancy elimination in internal trades saving 2 hours daily and improved processing accuracy, earning a graduate bonus for performance.

Grade: First Class Honours

Completed a BSc in Economics with Finance, graduating First Class Honours and top of class.