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Cansu Demirel

@cansudemirel

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Customer Success and B2B sales professional applying AI ethics and behavioral science to improve quality and retention.

Turkey

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What I'm looking for

I’m looking for a B2B Customer Success role where I can own onboarding, retention, and renewals, and also apply AI ethics + behavioral science to improve AI content quality through structured feedback and continuous evaluation.

I’m a B2B sales and customer success professional with 5+ years managing key accounts and evaluating content quality across technology-focused organizations. I currently review 120+ AI-generated blog posts monthly at Wyrote, assessing accuracy, brand consistency, and editorial quality—then delivering structured feedback and rewrites.

In my day-to-day, I manage customer onboarding to ensure smooth product adoption and reduce time-to-value, run regular check-ins to track usage and account health signals, and maintain customer interaction history in CRM systems for proactive account management. I also manage renewal cycles to minimize churn risk while identifying upsell and cross-sell opportunities, using customer feedback as voice-of-customer input for product and content teams.

I bring a certified AI ethics foundation and practical bias-detection experience (EU AI Act, OECD, UNESCO frameworks, and tools like Google Fairness Indicators and IBM AI Fairness 360) into how I evaluate outputs and reduce recurring quality issues. I’m also comfortable working independently and asynchronously on structured, task-based assignments, including AI-assisted visual content production where I apply behavioral science principles to attention, hierarchy, and design decisions.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

Wyrote

Mar 2026 - Present (5 months)

Review and edit ~120 AI-generated blog posts monthly for factual accuracy, brand voice consistency, and editorial quality, and deliver structured feedback to the content team. Manage onboarding, account health signals in CRM, renewal cycles, and customer feedback to support retention and upsell opportunities.

Customer Onboarding Customer Lifecycle Management CRM Management Renewal Management Upselling Account Health Voice Of Customer AI Content Evaluation Brand Consistency Editorial Review Structured Feedback

Current

AI-Assisted Visual Producer

Current

Freelance

Mar 2026 - Present (5 months)

Produce and refine AI-generated visual content for B2B brand, product, and editorial use cases. Evaluate outputs against briefs and brand guidelines, iterating through structured review while applying behavioral science principles to design decisions.

AI Assisted Visual Content Production Brief And Guideline Evaluation Structured Reviews Behavioral Science Color Psychology

Corporate Sales & Marketing Manager

Menulux

Oct 2025 - Feb 2026 (4 months)

Managed the corporate customer portfolio end-to-end, supporting new business acquisition and growth in existing accounts. Contributed to sales and marketing strategy, coordinated cross-team execution, ran account reviews, identified upsell/cross-sell opportunities, and reported market/competitive analysis to leadership.

B2B Account Management Upselling Cross functional Coordination Competitive Analysis

Key Account Manager

Ghospy Yazılım

Apr 2025 - Oct 2025 (6 months)

Managed a B2B customer portfolio by tracking engagement, product usage, and renewal cycles. Built account action plans using customer health indicators (health score, adoption rate, satisfaction) to detect churn risk early and coordinate improvements across marketing and technical teams.

Key Account Management Product Usage Tracking Customer Health Health Scores Account Planning Cross functional Coordination

Key Account Manager

Ono Teknoloji Hizmetleri

Jul 2024 - Feb 2025 (7 months)

Managed key accounts to strengthen retention, identify appropriate solutions, and drive revenue growth. Coordinated customer and technical teams through project delivery, shaped scope based on customer objectives, and identified upsell/cross-sell opportunities from usage patterns while supporting proposal and contract preparation.

Key Account Management Customer Retention Solutioning Scoping Project Delivery Upselling

Sales Specialist

Ono Teknoloji Hizmetleri

May 2022 - Jul 2024 (2 years 2 months)

Contributed to growth of the active customer base from 12 to 90 accounts through targeted acquisition and business development. Managed target audience analysis, proposal and contract cycles, on-site visits and demos, and pre- and post-sales processes end-to-end to support customer satisfaction.

B2B Sales Business Development Customer Acquisition Pre Sales Post Sales Product Demonstrations

Sales & Marketing Specialist

Petran Bilgi Teknolojileri

Sep 2020 - May 2022 (1 year 8 months)

Analyzed enterprise customer requirements and delivered fit-for-purpose hardware and cloud-based solutions. Managed proposal, contract, and tender processes, coordinated procurement with suppliers/distributors, and expanded the client base through regular customer visits and meetings.

Hardware Solution Delivery Cloud Based Solutions Tender Management Procurement Coordination

Field Sales Representative (Contract)

Necdet Alpata Gıda Dağıtım

Jun 2019 - Sep 2019 (3 months)

Delivered field promotion and sales of Philip Morris products and produced field reports. Conducted target audience analysis to support field activities.

Field Sales Field Reporting