Open to opportunities

Candice Stallings

@candicestallings

Message

I am a customer service professional specializing in medical prior authorization and retail merchandising.

United States

Message

What I'm looking for

I seek a customer-focused role in healthcare or retail where I can use prior-authorization, insurance verification, and service skills to improve satisfaction and retention; open to relocation and growth.

I am a confident, energetic customer service professional currently working as a Prior Authorization Specialist at Everise, where I secure pre-authorizations, manage appeals, and maintain HIPAA-compliant documentation while advocating for patients.

Previously I increased retail sales as a Merchandiser at CROSSMARK by creating attractive product displays, resolving customer inquiries, upselling, and managing inventory to support store performance.

Earlier roles as a truck driver and a secretary at the Department of Veteran Affairs developed my reliability, record-keeping, and administrative skills. I am authorized to work in the US and willing to relocate anywhere to help improve customer retention and operational outcomes.

Experience

Work history, roles, and key accomplishments

Current

Prior Authorization Specialist

Current

Everise

Oct 2023 - Present (1 year 11 months)

Obtain and manage prior authorizations for medical services, securing approvals and handling appeals to reduce service delays. Maintain HIPAA-compliant documentation and build relationships with provider offices to ensure timely communication.

Medical Terminology HIPAA Insurance Verification Patient Advocacy Documentation

Retail Merchandiser

Crossmark

Dec 2020 - Oct 2023 (2 years 10 months)

Create attractive in-store product displays and execute merchandising strategies that increase sales and improve product visibility across multiple stores. Handle customer inquiries, resolve complaints, and upsell products to drive revenue.

Visual Merchandising Retail Sales Pricing Inventory Control Customer Service Upselling Account Management

Truck Driver

Swift Transportation

Apr 2005 - Jun 2009 (4 years 2 months)

Performed safe, on-time deliveries while complying with traffic laws and company procedures and maintaining accurate travel logs and delivery records. Represented the brand professionally and ensured reliable freight handling.

Driving On Time Delivery Route Planning Travel Log Maintenance Vehicle Inspection

Secretary

Department of Veterans Affairs

Aug 2002 - Dec 2004 (2 years 4 months)

Provided administrative support including answering phones, processing messages, preparing memos, and greeting visitors to maintain office efficiency. Managed supplies and recorded billing and standard information for administrative purposes.

Administrative Support Microsoft Office Inventory Management Customer Service