Candice Harold
@candiceharold
I improve healthcare revenue cycle collections, patient financial services, and contact center performance.
United StatesWhat I'm looking for
I process patient payments and resolve complex billing, insurance, coordination-of-benefits, and patient-responsibility questions at State Collection Service. Since October 2025, I've processed $385,411 in patient payments and increased monthly immediate-payment collections from $11,024 to $66,000.
I've exceeded every productivity target, including 114.84% revenue, 104.98% average working, and 121.83% calling, while achieving 90% QA performance. I use Epic Resolute and Artiva to document account activity, improve workflows, coach representatives, and strengthen the patient experience.
Previously, I led operations for up to 50 employees at DC Business Consulting and managed staffing, quality, training, and reporting across U.S. and Manila operations at Convergys. I bring more than 10 years of leadership across EBO operations, collections, workforce management, quality assurance, and performance improvement.
Experience
Work history, roles, and key accomplishments
Revenue Cycle Specialist
State Collection Service
Aug 2025 - Present (1 year 2 months)
Process patient payments and maintain accurate documentation in Epic Resolute and Artiva. Verify insurance coverage, resolve escalated patient concerns, and coach representatives to improve performance.
Licensed Insurance Agent
Independent Practice
Jan 2024 - Present (2 years 9 months)
Maintain an independent practice providing ACA, Medicare, Life, Health, and Annuity consulting. Manage client needs, documentation, CRM records, and regulatory compliance.
Operations Manager
DC Business Consulting
Jan 2012 - Dec 2024 (12 years 11 months)
Directed day-to-day operations across multiple industries, overseeing workflow, service delivery, and staffing. Led teams of up to 50 employees, managed hiring and training, and used performance data to drive improvements.
Workforce Management Analyst
Convergys
Jan 2008 - Dec 2011 (3 years 11 months)
Managed intraday staffing using NICE IEX to support service levels and schedule adherence. Conducted quality monitoring, delivered training programs, and supervised teams of up to 50 employees.
Education
Degrees, certifications, and relevant coursework
The George Washington University
Master of Arts, Applied Politics
Master of Arts in Applied Politics from The George Washington University.
Strayer University
Bachelor of Business Administration, Human Resources Management
Grade: Cum Laude
Bachelor of Business Administration in Human Resources Management, graduated Cum Laude.
Certified Revenue Cycle Representative
CRCR, Revenue Cycle
Certified Revenue Cycle Representative (CRCR) credential.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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