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Sandra Dlamini

@sandradlamini

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Billing Specialist with expertise in financial management and process optimization.

South Africa

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What I'm looking for

I am looking for a role that values process improvement and offers opportunities for professional growth.

I am a dedicated Billing Specialist with extensive experience in financial management and process optimization across various industries, including mining, fintech, and not-for-profit sectors. My career began in the banking industry, where I honed my skills in customer service and financial transactions, leading to roles that focused on billing and collections.

Throughout my career, I have consistently driven efficiency and accuracy in billing processes. At SGS South Africa, I optimized billing efficiency and enhanced revenue management through meticulous data analysis and compliance management. My previous roles at SAGE and TransUnion allowed me to automate billing workflows and mentor interns, ensuring alignment with company goals and KPIs. I pride myself on my ability to collaborate with cross-functional teams to implement process improvements that safeguard financial integrity.

With a Bachelor of Commerce in Project Management and various certifications in business management and data analysis, I am committed to continuous learning and professional growth. I am eager to leverage my skills and experience to contribute to a dynamic team focused on achieving excellence in financial operations.

Experience

Work history, roles, and key accomplishments

Current

Billing Specialist – Mining Projects

Current

SGS South Africa

Jun 2021 - Present (4 years 1 month)

Optimized billing efficiency by meeting company deadlines and KPIs. Managed billing compliance through audits and adherence to O2C protocols. Enhanced revenue management by reconciling billable activity, addressing unbilled revenue and WIP.

Billing KPIs Revenue Management Internal Controls

Billing and Collections Analyst

SAGE South Africa

Oct 2017 - May 2021 (3 years 7 months)

Managed daily and monthly reconciliations for credit card transactions, debit orders, and subscription billing. Automated billing workflows and spearheaded projects to streamline invoicing and credit note processes. Coordinated bad debt reduction efforts, including case reviews for potential legal escalation.

Reconciliations Credit Card Transactions Debit Orders Billing Internal Audit Credit Note Analysis Workflow Automation

Administrator III: “Group Finance-Billing” Automotive and Credit Bureau Products

TransUnion

Dec 2015 - Sep 2017 (1 year 9 months)

Proactively resolved incident tickets to ensure seamless client experiences. Administered invoice, credit note, and re-bill creation for accurate financial records. Identified and resolved revenue leakages, protecting company profitability.

Credit Note Processing Revenue Leakage Identification Contract Management Revenue Schedules

Billing Specialist: “Group Finance-Billing” (Revenue Management)

TransUnion

Dec 2015 - Sep 2017 (1 year 9 months)

Led a team of three Administrators, ensuring accurate subscription billing, invoice generation, and credit/re-bill processing. Safeguarded system integrity by conducting user testing on the Oracle PeopleSoft finance module, preventing errors before production deployment. Protected company revenue through proactive analysis of 'month to date' reports, identifying and mitigating potential risks and

Team Leadership Billing Credit Re Bill Processing User Testing Peoplesoft Risk Mitigation Invoicing Discrepancies

Order Processing & Billing Clerk

Dimension Data

Dec 2014 - Oct 2015 (10 months)

Executed seamless order fulfillment using SAP software, including procurement and ETA determination. Processed billing post-delivery to ensure accurate and timely revenue generation. Proactively resolved customer inquiries related to subscriptions, billing, and contracts, enhancing customer satisfaction.

order fulfillment SAP Procurement Billing Revenue Subscription Management Contract Management Customer Satisfaction

Regional Administration & Finance Coordinator

BLI Southern Africa Hub (NPC)

Oct 2012 - Sep 2014 (1 year 11 months)

Reconciled bank statements with ERP system for financial accuracy. Processed salary payments ensuring timely and compliant payroll cycles. Managed petty cash, fixed assets, travel documents, receipts, and inventory for efficient resource tracking.

Financial Management Bank Reconciliation ERP Systems Payroll Processing Petty Cash Inventory Management Financial Reporting Budget Analysis

Financial Administrator

PSIRA

Jan 2012 - Oct 2012 (9 months)

Managed cash flow by efficiently allocating payments and maintaining precise databases. Optimized collections through proactive debt management strategies. Ensured financial accuracy by processing credit notes effectively.

Cash Flow Management Payment Allocation Database Management Debt Management Collections Financial Accuracy Credit Note Processing

Service Sales Consultant

Capitec Bank

May 2009 - Jul 2011 (2 years 2 months)

Facilitated loan approvals and financial transactions with accuracy, efficiency, and attention to client information. Maintained expertise in Global One offerings to provide tailored solutions and drive sales.

Loan Approval Global One Offerings Sales Driving Customer Service Financial Products

Education

Degrees, certifications, and relevant coursework

MANCOSA University

Bachelor of Commerce, Project Management

Completed a Bachelor of Commerce with a specialization in Project Management. This program provided a strong foundation in project planning, execution, and oversight.