Candice Burroughs

Implemented a supportive and engaging learning environment to foster self-discovery, career guidance, and student success. Created differentiated, individualized lessons, used assessment data to guide instruction, and incorporated mentoring and coaching strategies.

Managed and coordinated educational programs for in-school and afterschool 4-H clubs, building a supportive environment for youth. Provided career guidance and mentoring to more than 600 students and supported advisory council organization through stakeholder relationship building.

Served three counties by teaching nutrition education programs and providing mentoring and guidance to children and adults. Maintained participant files and documentation, supported curriculum delivery and recruitment, and mentored/trained new EFNEP agent assistants.

Provided customer service and communication in a fast-paced pharmacy environment. Processed insurance claims, maintained organized work areas, ensured accuracy and compliance in prescription orders and documentation, and supported team collaboration through mentoring new staff.

Scheduled client appointments and created new client files while providing individualized support for diverse client needs. Managed confidential client records in a case-management system, handled sensitive inquiries with empathy, and supported program coordination through mail processing and payment acceptance.

Assisted Wilcox County DHR clients with clerical and support services and taught job readiness classes for TANF clients. Conducted intake interviews, documented barriers to employment in confidential case files, coordinated appointments using scheduling software, and maintained progress documentation.

Assisted customers with insurance-related questions and concerns while providing empathetic communication. Managed schedules and shift coverage, created performance dashboards from CRM reports, updated reconciliation procedures to reduce balancing errors, and processed payments and quote information with accuracy.

Answered donor inquiries by phone and email while organizing and maintaining donor fund records and files. Performed data entry in Banner for alumni donation records, reconciled discrepancies, updated gift statuses, and supported coworkers by sharing best practices and mentoring new staff on office procedures.

Assisted with bereavement support services and follow-up calls, providing empathy and individualized support to clients during challenging times. Coordinated with staff and families using strong communication and relationship-building skills.

Performed data entry, filing, and insurance documentation support while maintaining confidentiality-bound records. Prepared HIPAA-compliant files for staff review and scanned and mailed confidential forms into a records database following HIPAA tagging procedures, supporting team collaboration and mentoring new staff.

Scheduled diagnostic imaging appointments using scheduling software and helped reduce patient wait lists through organized coordination. Prepared and filed patient documentation, answered multi-line phones, entered radiology orders, and assisted with onboarding and mentoring new staff on department procedures.

Delivered career guidance programs supporting self-discovery and career planning for youth across multiple counties. Provided individualized coaching and maintained confidential records to support clients’ career goals and diversity.

Earned a B.S. in Interdisciplinary Studies with coursework in Biology/Biomedical Sciences, Cardiorespiratory Care, and Psychology.