Open to opportunities

Annabel Filpo

@annabelfilpo

Message

Program coordinator who uses data to improve customer experience and drive end-to-end program outcomes.

United States

Message

What I'm looking for

I’m looking for a role where I can own end-to-end program execution, combine customer experience with performance tracking, and use recurring reporting to decide what to fix next—working cross-functionally and iterating quickly.

I run programs end to end—tracking performance data, coordinating timelines across teams, and managing vendor and partner relationships—so decisions are grounded in numbers. I’m at my best owning recurring reporting and day-to-day execution across multiple moving parts.

Most recently, I raised Trimester 1 performance pass rates from 42% to 90% in one school year by tracking performance weekly and adjusting based on what the data showed. I also coordinated end-to-end logistics for events, maintained proactive family communication, and worked in a fast-paced test-and-adjust environment.

Before that, I strengthened operational accuracy in high-volume insurance verification work, using consistent data accuracy checks to reduce errors in EPIC Hospital Systems. Across roles, I bring a customer-first mindset, strict attention to detail, and clear communication to keep stakeholders aligned and outcomes on track.

Experience

Work history, roles, and key accomplishments

Current

Home Manager & Operations Coord

Current

Private Household

Sep 2025 - Present (10 months)

Run day-to-day household operations end to end, coordinating vendors, deliveries, schedules, and recurring orders. Plan and execute events and serve as the day-to-day point of contact for a high-profile principal and guests.

Vendor Management Supplier Coordination Scheduling Delivery Coordination Recurring Orders Management Event Planning

Elementary School Teacher (K–4)

Success Academy Hudson Yards

Sep 2023 - Sep 2025 (2 years)

Raised Trimester 1 performance pass rates from 42% to 90% (a 48-point gain) by tracking performance data weekly and adjusting instruction based on results. Owned recurring data analysis and reporting, and coordinated event logistics and family communications.

Performance Tracking Recurring Reporting Data Analysis Event Logistics Test And Adjust Iteration

Academic Tutor & Program Facilitator

Liberty Partnership Program & Jumpstart!

Oct 2020 - Dec 2023 (3 years 2 months)

Coordinated virtual programming across multiple cohorts, managing scheduling, materials, and participant communications. Tracked individual progress against goals and reported regularly to program coordinators.

Program Coordination Cohort Management Scheduling Materials Management Goal Monitoring

Insurance Verification Specialist

Motion Sports Medicine

Dec 2021 - Sep 2023 (1 year 9 months)

Processed high-volume records in EPIC Hospital Systems, reducing errors through consistent data accuracy checks. Coordinated daily with patients, providers, and insurance carriers to resolve issues and keep cases moving while maintaining strict confidentiality.

Records Processing High Volume Documentation Insurance Verification Confidentiality

Retail Sales Associate

CVS Pharmacy (Store #10235)

May 2021 - Dec 2021 (7 months)

Delivered direct customer-facing service in a high-traffic retail environment while maintaining a customer-first approach. Managed inventory tracking and replenishment, processed incoming shipments, and designed promotional displays to support sales goals.

Customer Service Retail Sales Replenishment Promotional Display Setup Stock Level Accuracy