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Candace Bloodworth

@candacebloodworth

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Franchise Support Agent at Unishippers who created pricing reference cards and a request-prioritization matrix.

United States

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At Unishippers, I supported franchisees with operational, technical, and business needs, and helped resolve challenges with franchise owners and managers. I created step-by-step pricing reference cards for LTL and UPS entry and a priorities matrix to route urgent requests to subject-matter teams faster.

Earlier at Unishippers, I coordinated freight shipments, created quotes in a TMS, and scheduled and tracked transportation. At TTEC, I handled customer calls and escalated complex technical incidents to Tier 2 engineers with reproduction steps and urgency levels.

Experience

Work history, roles, and key accomplishments

Franchise Support

Unishippers

Jan 2023 - Jan 2026 (3 years)

Served as primary contact for franchisees, providing operational, technical, and business support. Partnered with franchise owners to resolve challenges and improve processes, and supported onboarding of new franchisees and staff.

LTL UPS Pricing Franchisee Onboarding Process Improvement Compliance Customer Support Technical Support Documentation Prioritization

Logistics Freight Coordinator

Unishippers

Jan 2022 - Jan 2023 (1 year)

Coordinated inbound and outbound shipments, created quotes in TMS, scheduled and tracked transportation with carriers, and booked freight shipments. Managed claims intake and processed carrier rate confirmations.

TMS Salesforce LTL International Shipping Tradeshow Shipping UPS Labels Claims Management Bills Of Lading Carrier Coordination Customer Service

Customer Service Agent

TTEC

Jan 2021 - Oct 2022 (1 year 9 months)

Delivered fast, friendly, and knowledgeable service for routine questions and service complaints. Managed high-volume inbound and outbound calls, escalated complex technical incidents, and met performance benchmarks.

Customer Service Active Listening Call Center Operations Issue escalation Technical Support Communication Skills

Customer Service Associate

Wawa

Apr 2015 - Jan 2021 (5 years 9 months)

Supported customer service goals and enhanced relations through friendly, knowledgeable communication. Handled cash register operations, restocked shelves, and operated deli and coffee equipment while maintaining health standards.

Customer Service Cash Handling Point of Sale Inventory Restocking FIFO Food Safety Communication Skills

Tech Support

Xfinity Comcast

Jan 2009 - Jun 2012 (3 years 5 months)

Assisted customers with technical issues via email, live chat, and telephone. Resolved connectivity issues by analyzing modem logs, coordinated technician dispatches, and conducted remote diagnostics.

Technical Support Troubleshooting Modem Diagnostics Ticketing Systems Remote Diagnostics Customer Service

Housecleaner

Self-employed

Jul 2005 - Jan 2012 (6 years 6 months)

Organized, cleaned, and sanitized kitchens, bedrooms, living rooms, and bathrooms. Used proper chemicals and cleaning materials following client requests and interacted pleasantly with clients.

Cleaning Sanitization Time Management Customer Interaction