Camilo User
@camilouser4
I resolve customer account needs while protecting compliance, mitigating risk, and building lasting client relationships.
United StatesWhat I'm looking for
At American Express, I resolve account inquiries and complaints by phone and email while following bank policies and supporting customer-first engagement.
Previously at Bank of America, I developed customized financial solutions, maintained client relationships, and applied KYC, CIP, and CDD protocols to mitigate account risk. I also managed cash operations exceeding $500,000, completed accurate reconciliations, and supported escalated issues and complex transactions.
My customer service foundation includes exceeding sales targets at Salvatore Ferragamo, where I performed 23% above the store average in 2018 and strengthened retention through detailed client profiles and personalized outreach. I'm fully bilingual in Spanish and bring a collaborative, compliance-focused approach to every customer interaction.
Experience
Work history, roles, and key accomplishments
Resolved account inquiries for American Express account holders, adhering to bank policies and ensuring high customer satisfaction. Served as an ambassador for customer-first engagement, providing feedback to improve processes.
Developed customized financial solutions while maintaining client relationships. Managed cash handling operations exceeding $500,000 and ensured regulatory compliance through KYC, CIP, and CDD protocols.
Sales Associate
Salvatore Ferragamo
Mar 2017 - Apr 2019 (2 years 1 month)
Consistently exceeded monthly sales targets, achieving performance 23% above store average in 2018. Enhanced customer retention by maintaining detailed client profiles and personalized communication.
Education
Degrees, certifications, and relevant coursework
Florida Atlantic University
Bachelor's Degree, Business Administration and Management
Pursuing a Bachelor's Degree in Business Administration and Management.
Palm Beach State College
Associate Degree
Activities and societies: Dean's List: Spring 2015, Spring 2016, Fall 2016, Spring 2017
Earned an Associate Degree and made the Dean's List in Spring 2015, Spring 2016, Fall 2016, and Spring 2017.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
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