Noralta Sandoval

Manage client accounts and deliver tailored banking solutions while resolving complex financial inquiries. Ensure KYC/AML compliance through documentation and transaction monitoring, support branch operations, and mentor team members to exceed revenue goals as a consistent top 3 banker quarterly.

Provide personalized banking services for a portfolio of clients and serve as Manager on Duty to oversee daily branch operations and service delivery. Perform AML/KYC risk and compliance checks, monitor transactions for suspicious activity, handle escalated issues, and support audits through accurate documentation while training new hires to consistently rank top 3 quarterly.

Deliver comprehensive banking services through account management, financial consultations, and product recommendations. Conduct KYC reviews and transaction monitoring for compliance, analyze client profiles for cross-selling opportunities, and resolve complex client concerns in coordination with internal teams.

Serve as the first point of contact to deliver a high-quality customer experience and support account servicing and onboarding. Educate customers on products and digital tools, refer clients to appropriate solutions, and support branch operations to ensure efficient service delivery.

Process high-volume transactions with accuracy while adhering to banking regulations and internal controls. Manage cash handling and reconciliation, identify potential fraud, escalate suspicious activity, and support fast-paced branch workflow and operational efficiency.

Manage daily store operations including sales, inventory, and customer account management, while supervising and coaching team members to improve performance. Lead hiring and training, manage collections and payment processes to reduce delinquency, and implement operational improvements to enhance efficiency and customer satisfaction.

Bachelor of Arts in Human Resource Management currently in progress at Southern New Hampshire University.