Camila GODOY DOS SANTOS
@camilagodoydossantos
Telecommunications technical support specialist specializing in fiber optics and 4G/5G networks.
BrazilWhat I'm looking for
I’m a telecommunications professional with hands-on experience in fiber optic networks (FTTH/FTTA), mobile telecommunications (GSM, 3G, 4G, 5G), and telecom operations. I focus on delivering excellent support, troubleshooting, and practical solutions for real network and customer needs.
Since 2019, I’ve worked as a Fiber Optic Technician (FTTA) for Vivo / Icomm, handling installation, maintenance, fault resolution, and quality/safety procedures. I also work toward productivity and performance targets while supporting network reliability through strong problem-solving and technical execution.
Earlier roles strengthened my field and operational foundation, including telecommunications tower work with Celplan and drive testing using Nemo. I’m currently based in Brazil and seeking international remote opportunities in technical support, NOC, telecom operations, and network monitoring, where I can bring my support mindset and network analysis skills.
Experience
Work history, roles, and key accomplishments
Fiber Optic Technician (FTTA)
Vivo (Icomm)
Jan 2019 - Present (7 years 5 months)
Installed and maintained FTTA fiber optic networks, ensuring quality standards and safety procedures. Troubleshot fiber optic faults and resolved infrastructure issues while meeting productivity and performance targets.
Telecommunications Tower Technician
Celplan
Jan 2017 - Jan 2019 (2 years)
Installed and maintained telecom equipment on towers to support mobile network expansion projects. Performed work at heights in compliance with safety standards (NR35) and provided field support for ongoing deployments.
Drive Test & Telecom Technician
Celplan
Jan 2015 - Jan 2016 (1 year)
Executed drive tests on mobile networks using Nemo software and analyzed GSM, 3G, 4G, and 5G performance. Completed indoor and outdoor testing to support network evaluation and issue troubleshooting.
Customer Service Operator III
Fleury
Jan 2014 - Jan 2015 (1 year)
Provided customer service and technical support, handling problem solving and customer-facing training. Supported service operations through clear communication and consistent follow-up.
Customer Service Assistant
GetSimani
Jan 2007 - Jan 2011 (4 years)
Delivered customer service and administrative support, ensuring timely assistance and issue resolution. Worked on customer support processes and coordination tasks to maintain service continuity.
Education
Degrees, certifications, and relevant coursework
Icomm
Fiber Optic Course, Telecommunications
Completed a Fiber Optic course with Icomm focused on fiber optic telecommunications.
NR10 Electrical Safety
NR10 – Electrical Safety, Electrical Safety
Completed NR10 training focused on electrical safety for working with electrical installations and services.
NR35 Work at Height
NR35 – Work at Height, Occupational Safety
Completed NR35 training focused on safe work practices at heights.
Centro de Integração Empresa-Escola (CIEE)
Financial Mathematics, Financial Mathematics
Completed training in financial mathematics with CIEE.
KPMG Competency Laboratory
Competency Laboratory, Professional Competency
Completed a competency laboratory program with KPMG to build practical professional competencies.
Availability
Location
BrazilAuthorized to work in
Job categories
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