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Callebe Queiroz

@callebequeiroz

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IT Support Analyst at Dipromed Comércio e Importação LTDA, supporting customized Protheus sales orders and billing.

Brazil

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What I'm looking for

I'm an IT Analyst with over 10 years of experience, looking for a remote role in ERP or application support. I bring hands-on Protheus ERP support (L1 to L3, data adjustments via APSDU and SQL), Advanced SQL training, and Microsoft 365 and Active Directory administration. I work independently and communicate clearly with business teams. Based in Brazil (UTC-3).

At Dipromed Comércio e Importação LTDA, I supported a customized Protheus environment, including SIGAMDI, SIGAFAT and SIGACFG. I assisted the sales team with hospital-supply orders and tracked their flow to inventory and shipping.

I handled post-sale order adjustments, including sales commissions, NF-e maintenance and carrier data, using Protheus, APSDU and SQL. I also trained end users on the billing workflow.

As the site's sole IT analyst, I provided end-to-end support, handled complex incidents and supported executives. I administered Microsoft 365 and maintained computers, printers and the local network.

Earlier, I supported IT environments at Peck Advogados, Qintess – Colégio Bandeirantes and Dream Plastic, and worked in IT support and service desk roles at other organizations. My experience includes Microsoft 365, Active Directory, backups, hardware maintenance and user support.

Experience

Work history, roles, and key accomplishments

Mid-Level IT Support Analyst / Protheus

Dipromed Comércio e Importação LTDA

Sep 2024 - Oct 2026 (2 years 1 month)

Provided L1 and L2 support for the Protheus ERP in a customized environment, assisting the sales team with order entry and performing post-sale adjustments via APSDU and SQL. Managed Microsoft 365 administration and provided end-to-end IT support as the sole analyst at the site.

Protheus SIGAMDI SIGAFAT SIGACFG APSDU SQL Microsoft 365 Active Directory IT Support L1 L2 L3 Support Training Backup Windows End User Training

Mid-Level IT Support Analyst

Peck Advogados

Apr 2023 - May 2024 (1 year 1 month)

Administered IT environment through Microsoft 365 and SharePoint, handling user management, permissions, and support tickets. Managed Acronis antivirus and backup, monitored security policies, and supported meetings.

Microsoft 365 SharePoint Active Directory Tiflux Acronis Backup Infosec Inventory Control IT Support User Training

Mid-Level IT Support Analyst

Qintess – Colégio Bandeirantes

May 2022 - Jan 2023 (8 months)

Provided support for teachers and staff, maintaining and configuring laptops and Apple devices. Managed Office 365, Active Directory, and print server, and assisted with classroom technology setup.

Apple Devices Laptop Maintenance Inventory Control IT Support Office 365 Active Directory Print Server

IT Support Analyst

Dream Plastic

Apr 2021 - Sep 2021 (5 months)

Responsible for the company's IT operations, including ticket handling, server backups, and maintenance of computers, printers, and network. Managed Active Directory, Windows, and Office 365.