Burak Emre Ozen

I am a results-driven customer support leader with extensive experience supervising Dutch teams and supporting product launches in the Netherlands and Belgium. I combine frontline passenger-service experience with remote team leadership to deliver consistent operational results.

At OKX I supervised, coached, and monitored agent performance while supporting the exchange's expansion, creating educational Web3 content and serving as a cross-team liaison to resolve user complaints. I prioritize clear communication and efficient escalation processes to keep operations running smoothly.

Earlier at Swissport I managed passenger services, counter allocation, check-in, boarding, and rebooking, and I regularly provided training, briefings, and performance feedback to agents. That background honed my conflict resolution, adaptability, and critical-thinking skills under operational pressure.

I work effectively across languages (Dutch, English, Turkish, German) and thrive in roles that require team leadership, operational coordination, and user-focused support. I seek opportunities where I can scale support operations and improve user education and satisfaction.