Buhlebenkosi Gumbo
@buhlebenkosigumbo
Customer support representative at Keggy UK who managed the support inbox and streamlined repetitive tasks with Gorgias workflows.
South AfricaWhat I'm looking for
At Keggy UK, I managed the customer service inbox and responded to approximately 80 customer emails per day. I prioritized urgent enquiries and kept customers updated.
I used Gorgias to organize conversations and support workflows, and created macros, tags, workflows, and automations for repetitive tasks.
I also checked orders in Shopify and assisted with shipping, tracking, cancellations, refunds, and product questions. I liaised with fulfilment and shipping teams to investigate delivery issues.
At Temu, I responded to customer inquiries by email and live chat, assisting with order questions and escalating complex issues. I followed company SOPs and communication guidelines in both roles.
Experience
Work history, roles, and key accomplishments
E-Commerce Customer Support Specialist
Keggy UK
Jan 2026 - Jun 2026 (5 months)
Managed high-volume email support, handled order and shipping inquiries, and used Gorgias to streamline workflows. Escalated complex issues and followed SOPs to maintain service quality.
Customer Service / Customer Support
Temu
May 2025 - Dec 2025 (7 months)
Responded to 50+ daily inquiries via email and live chat, assisted with order-related queries, and resolved issues empathetically. Followed SOPs and escalated complex issues as needed.
Education
Degrees, certifications, and relevant coursework
Buhlebenkosi hasn't added their education
Don't worry, there are 90k+ talented remote workers on Himalayas
Availability
Location
South AfricaAuthorized to work in
Salary expectations
Social media
Interested in hiring Buhlebenkosi?
You can contact Buhlebenkosi and 90k+ other talented remote workers on Himalayas.
Message BuhlebenkosiGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
