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Buddha Buddha

@buddhabuddha

Operations and technical support professional at Food Basics, improving daily operations and resolving customer escalations.

Canada

Message

At Food Basics, I supervise front-end staff and daily operations, handle customer inquiries and escalations, and support checkout efficiency. I also manage cash reconciliation, employee training, and opening and closing procedures.

Previously, at Six Sigma Engineering Enterprises, I improved digital tracking and reporting, reducing administrative processing time by 40% and average call resolution time by 15%. At Flipkart India Pvt Ltd, I supported order fulfillment and inventory coordination, contributing to a $5 million positive inventory correction through issue tracking and resolution.

Experience

Work history, roles, and key accomplishments

Current

Supervisor

Current

Food Basics

Supervise front-end staff and daily operations, manage cash registers and reconciliation, handle customer inquiries and escalations, and train new employees.

Cash Reconciliation Customer Service Corporate Trainer Store Operations Compliance

Administrative Manager

Six Sigma Engineering Enterprises

Aug 2024 - Dec 2025 (1 year 4 months)

Managed internal operational systems and documentation platforms ensuring accurate data tracking and ISO compliance. Implemented digital tracking and reporting improvements reducing administrative processing time by 40%.

ISO Compliance Data Tracking Process Improvement Documentation Vendor Management

Team Lead

Walmart India Pvt Ltd

May 2023 - Apr 2024 (11 months)

Maintained a 95%+ customer satisfaction by delivering empathetic and clear technical assistance. Documented all customer interactions and escalated unresolved cases to engineering or Tier 3 support when necessary.

Customer Satisfaction Technical assistance Case Documentation Escalation Management Order Processing

Team Lead

Flipkart India Pvt Ltd

Dec 2020 - Apr 2023 (2 years 4 months)

Supported end-to-end customer order fulfillment and inventory coordination for eCommerce operations. Analyzed operational and logistics data to identify service gaps and improve customer satisfaction.

Order Fulfilment Inventory Coordination Data Analysis Logistics Issue Tracking Cross team Communication

Manager

Six Sigma Engineering Enterprises

Aug 2016 - Nov 2019 (3 years 3 months)

Managed warehouse operations supported by inventory management systems and reporting tools. Generated KPI dashboards and operational performance reports, and supervised a team of 20+ associates.

Warehouse operations Inventory Management KPI Reporting Team Supervision Process Compliance