@buamsambu
Customer service advisor at ACCIONA Recarga | Konecta, guiding electric vehicle charging users and escalating technical issues.
MoroccoAt ACCIONA Recarga | Konecta, I assist customers in Spanish and Portuguese with electric vehicle charging sessions, app use, and reservations.
I provide first-level support for payment and billing questions, gather details about charging-point issues, and explain next steps or refer cases to supervisors and the technical team.
Work history, roles, and key accomplishments
ACCIONA Recarga | Konecta
Jan 2026 - Present (10 months)
Provided customer service in Spanish and Portuguese for electric vehicle charging sessions, guiding users on starting charges, app usage, and reservations. Handled first-level support for payments, balance, and billing, and escalated technical issues to supervisors or technical teams.
Degrees, certifications, and relevant coursework
Grado / Licenciatura, Administrative and Financial Studies
2023 - 2026
Pursuing a degree in Administrative and Financial Studies, with coursework in accounting, taxation, and document management.
Software and tools used professionally
MoroccoYou can contact Buam and 90k+ other talented remote workers on Himalayas.
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