Open to opportunities

Bryan User

@bryanuser2

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Bilingual help desk support professional delivering fast, accurate resolutions.

United States

Message

What I'm looking for

I’m looking for a remote-ready role where I can provide high-volume customer support, take ownership from first contact to resolution, and collaborate across teams to keep service requests moving with clear, accurate documentation.

I’m a bilingual (Spanish/English) customer service and support professional with hands-on experience helping high volumes of customers through phone, email, text, and live chat. I’m known for clear communication, taking ownership of issues until they’re resolved, and documenting every interaction accurately.

Right now, I work as a Switchboard Operator / Help Desk Support for Southeastern Oklahoma State University’s IT Department, where I respond to daily inbound support requests using the GoTo cloud phone system, resolve technical and account issues on first contact, and escalate complex cases with clear documentation and next steps. I also log and track service requests to ensure timely follow-up, coordinate across departments to keep operations running smoothly, and bring a remote-ready, dependable approach shaped by a B.S. in Aviation Management and my Google AI Essentials certification.

Experience

Work history, roles, and key accomplishments

Current

Switchboard & Help Desk Support

Current

Southeastern Oklahoma State University

Aug 2025 - Present (10 months)

Respond to inbound calls, emails, and support requests using a cloud phone system, providing professional assistance to students, faculty, and staff. Take ownership of technical/account issues, document service requests accurately, and escalate complex cases with clear next steps.

Customer Service Help Desk Support GoTo Cloud Phone System Technical Escalation De escalation Microsoft Office 365 Salesforce

Current

Roofing Laborer

Current

Anderson Roofing & Contracting

Aug 2021 - Present (4 years 10 months)

Install residential and commercial roofing systems by measuring materials, monitoring inventory, and working safely to keep projects on schedule. Coordinate with the crew and communicate with clients to share updates, scheduling details, and answers to questions.

Construction safety Client Communication Scheduling Support