Bryan Salas
@bryansalas
I support customer, complaint, and financial operations through accurate data handling and issue resolution.
Costa RicaWhat I'm looking for
I've supported customer and complaint operations at Smile Direct Club, categorizing and prioritizing complaints, troubleshooting issues, communicating with customers, and preparing regular reports.
At Clicklease, I work across prefunding, loan processing, back-office analysis, customer support, tax calculations, and tax-exemption handling in high-volume environments.
I bring experience with data entry and verification, helpdesk support, Salesforce, Jira, Looker, Okta, LexisNexis, office packages, and system installation and maintenance.
Experience
Work history, roles, and key accomplishments
Prefunding Specialist
Clicklease
Jan 2025 - Dec 2026 (1 year 11 months)
Processed loans, handled tax calculations and exemptions, and provided customer support in high-volume environments.
Complaint Specialist
Smile Direct Club
Jan 2018 - Dec 2023 (5 years 11 months)
Provided regular reports, categorized and prioritized complaints, and communicated with customers to resolve issues.
Education
Degrees, certifications, and relevant coursework
Cisco
Certificate, Information Technology
2024 - 2025
Completed Cisco courses in IT Essentials, Cybersecurity, and CCNA I from 2024 to 2025.
Byte
Certificate of Technician, Office Packages and Computer Systems
2016 - 2017
Earned a certificate in office packages and computer systems from Byte from 2016 to 2017.
Universidad Técnica Nacional
Intensive English, English
2016 - 2017
Completed an intensive English program at the Universidad Técnica Nacional from 2016 to 2017.
Universidad Técnica Nacional
Incomplete, English as a Foreign Language
2013 - 2014
Studied English as a foreign language at the Universidad Técnica Nacional from 2013 to 2014, but did not complete the program.
Liceo de Poas
Bachelor's degree, General Studies
2007 - 2012
Completed secondary education at Liceo de Poas from 2007 to 2012.
Tech stack
Software and tools used professionally
Availability
Location
Costa RicaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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