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Mening1720 PURAVIDA

@mening1720puravida

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Seller Support Senior at Amazon resolving complex customer issues with account data, SQL, and Power BI.

Costa Rica

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At Amazon, I respond to customer inquiries ranging from routine to complex, using account history, transaction data, and internal systems to determine resolutions. I also use Microsoft Excel, SQL, and Power BI to analyze customer data and support informed decisions.

At United Collections Bureau, I managed healthcare accounts, explained financial obligations and payment options, and resolved billing disputes. I also processed pre-certification requests and verified insurance eligibility while following healthcare administrative policies and HIPAA and FDCPA requirements.

Experience

Work history, roles, and key accomplishments

Current

Seller Support Senior

Current

Amazon

Jun 2025 - Present (1 year 4 months)

Resolve customer inquiries by analyzing account history and transaction data, maintain documentation and quality assurance records, and manage a portfolio of accounts while meeting SLA targets. Collaborate with cross-functional teams and use Excel, SQL, and Power BI for data analysis.

Customer Support Problem Solving Documentation Quality Assurance Account Management Excel SQL Power BI Cross Functional Collaboration

Healthcare Financial Specialist & Collections

United Collections Bureau

Aug 2019 - Jun 2025 (5 years 10 months)

Managed healthcare accounts across multiple U.S. states, applying state-specific regulations and billing requirements. Responded to customer inquiries, processed pre-certifications, verified insurance eligibility, and resolved disputes while maintaining HIPAA and FDCPA compliance.