Bryan Quiambao Garcia

Provided technical support via chat and tickets, offering clear and timely solutions while maintaining organized records and creating support guides. Utilized CRM systems to manage customer information and collaborated with teams to resolve issues and improve workflows. Documented interactions and prepared reports on recurring problems to support process improvements.

Managed design projects, ensuring deadlines were met through effective communication and coordination with team members, other departments, and clients. Maintained organized files and documents for easy access and retrieval. Led team meetings, sharing updates and ideas to facilitate project progress.

Created designs using industry-standard software including Adobe and Canva, paying close attention to detail to ensure accuracy and clarity. Managed design projects independently, staying focused and productive under pressure. Coordinated tasks and feedback with team members and clients.

Performed data entry and maintained accurate, up-to-date records and organized files, documents, and reports for easy access. Processed requests and followed up on tasks from various departments using office tools like spreadsheets and databases. Handled sensitive information with care, maintaining confidentiality in all tasks.

Assisted customer inquiries by answering phone calls, chats, and emails, logging and organizing support tickets in the system. Provided clear, step-by-step instructions to resolve issues effectively. Followed established processes and checklists to handle tasks accurately and efficiently.

Completed coursework focusing on information systems, software development, and network administration. Gained foundational knowledge in technology principles and applications.

Studied core concepts in computer hardware, software, and programming. Developed practical skills in technical support and system maintenance.