Bruna Prezzi
@brunaprezzi
I improve customer journeys through empathetic support, clear follow-up, and practical solutions.
BrazilWhat I'm looking for
I've spent 17+ years supporting customers, managing operations, and improving service experiences across architecture, hospitality, retail, and entrepreneurship in LATAM.
At Bruna Prezzi Reis Arquitetura, I serve as the primary client contact throughout the full service journey, coordinating projects, suppliers, documentation, and stakeholders while keeping customers informed. I turn client needs and concerns into practical solutions through proactive communication and expectation management.
At Na Lenha Hamburgueria Gourmet, I managed customer interactions across in-person and digital channels, handled complaints with empathy, and supported service recovery in a fast-paced hospitality environment.
I've also delivered consultative sales and post-sale support at Portobello Shop. I bring native Portuguese, fluent Spanish, advanced English, and hands-on knowledge of CRM, ticketing, SLAs, customer journeys, and support workflows.
Experience
Work history, roles, and key accomplishments
Founder | Client Relations & Business Operations
Bruna Prezzi Reis Arquitetura
Jan 2014 - Present (12 years 8 months)
Served as primary client contact, providing proactive communication, follow-up, and expectation management. Coordinated multiple projects and stakeholders while resolving service issues to maintain trust.
Sales & Client Relations Consultant
Portobello Shop
Jan 2025 - Dec 2026 (1 year 11 months)
Delivered consultative customer service, identified needs, prepared quotations, and provided post-sale support. Built trusted relationships through clear communication and follow-up.
Administrative & Operations Manager
Na Lenha Hamburgueria Gourmet
Jan 2020 - Dec 2025 (5 years 11 months)
Managed customer interactions in a fast-paced hospitality environment, handling complaints with empathy and supporting service recovery. Coordinated team routines, suppliers, and operational priorities.
Additional Client-Facing & Administrative Experience
Spazio Cerâmico
Jan 2007 - Dec 2018 (11 years 11 months)
Developed broad experience in customer service, administrative support, documentation, and communication across multidisciplinary teams.
Additional Client-Facing & Administrative Experience
Daniel Rios Engenharia
Jan 2007 - Dec 2018 (11 years 11 months)
Developed broad experience in customer service, administrative support, documentation, and communication across multidisciplinary teams.
Additional Client-Facing & Administrative Experience
Brujo Correntes
Jan 2007 - Dec 2018 (11 years 11 months)
Developed broad experience in customer service, administrative support, documentation, and communication across multidisciplinary teams.
Education
Degrees, certifications, and relevant coursework
University of Caxias do Sul
Bachelor of Architecture and Urbanism, Architecture and Urbanism
Bachelor of Architecture and Urbanism degree from the University of Caxias do Sul, Brazil.
Universitat Politècnica de València
International Academic Exchange, Architecture and Urbanism
International academic exchange program at the Universitat Politècnica de València, Spain.
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Job categories
Skills
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