Bruna Livia Moreira e Oliva
@brunaliviamoreiraeol
Customer Support Agent with a strong legal background.
What I'm looking for
As a dedicated Customer Support Agent with a robust legal background, I thrive in dynamic environments where I can leverage my expertise in public international law and customer service. Currently pursuing my LL.M. in Public International Law at the University of Amsterdam, I have honed my skills in providing exceptional support to diverse clientele across various markets.
My experience at TicketSwap B.V. allowed me to assist an average of 70 clients daily, maintaining a high KPI of 85%-92%. I excelled in resolving complex issues, particularly in the Brazilian market, where I demonstrated my proactive approach and ability to keep customers calm and satisfied. My previous roles as a litigation lawyer have equipped me with strong negotiation and communication skills, essential for effective customer interactions.
Experience
Work history, roles, and key accomplishments
Legal Affairs Intern
United Nations, Office of Legal Affairs (OLA)
Mar 2025 - Present (4 months)
Gained experience in litigation and providing legal advice to UN bodies. Combined expertise in private law with broad practical experience in public international law to protect the legal interests of the UN.
Customer Support Agent
TicketSwap B.V.
Sep 2024 - Present (10 months)
Provided live customer support for British, European, and Brazilian markets via chat, email, and phone, assisting with platform guidance, ticket issues, payments, and mediating seller-buyer negotiations. Reviewed bot content for the Brazilian market and managed unexpected payout issues, maintaining high customer satisfaction.
Litigation Lawyer and Team Manager
Thomaz Bastos, Waisberg, Kurzweil Law Firm
May 2021 - Present (4 years 2 months)
Managed a team and handled sophisticated litigation matters for domestic and international companies, focusing on civil, commercial, and corporate disputes, including insolvency procedures. Drafted legal documents, attended hearings, pleaded cases, and conducted negotiations.
Litigation Lawyer
Abe Giovanini Law Firm
May 2019 - Present (6 years 2 months)
Handled a wide range of legal matters including Civil Law, Commercial Law, Corporate Law, Real Estate Law, Intellectual Property, consumer affairs, and insolvency procedures. Responsible for drafting legal documents, attending hearings, pleading cases, and conducting negotiations.
Litigation Lawyer
Canto e Oliva Law Firm
Jun 2014 - Present (11 years 1 month)
Managed cases for large and medium-sized companies, primarily in the audiovisual industry, focusing on Civil Litigation, Commercial Law, Intellectual Property, and Labour Law. Experienced in both litigation and legal advisory work, including drafting legal documents, pleading cases, and conducting legal research.
Education
Degrees, certifications, and relevant coursework
University of Amsterdam
Master of Laws, Public International Law
Focused on Public International Law, deepening understanding of international legal frameworks and their application. The program provided advanced insights into global legal challenges and governance.
Pontifícia Universidade Católica de São Paulo (PUC-SP)
Bachelor of Laws, Law
Completed a comprehensive Bachelor of Laws program, gaining foundational knowledge in various legal disciplines. The curriculum covered essential aspects of Brazilian law and legal practice.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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