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Open to opportunities

Bruna Livia Moreira e Oliva

@brunaliviamoreiraeol

Customer Support Agent with a strong legal background.

Netherlands
Message

What I'm looking for

I seek a role that values collaboration, offers growth opportunities, and allows me to utilize my legal expertise in customer support.

As a dedicated Customer Support Agent with a robust legal background, I thrive in dynamic environments where I can leverage my expertise in public international law and customer service. Currently pursuing my LL.M. in Public International Law at the University of Amsterdam, I have honed my skills in providing exceptional support to diverse clientele across various markets.

My experience at TicketSwap B.V. allowed me to assist an average of 70 clients daily, maintaining a high KPI of 85%-92%. I excelled in resolving complex issues, particularly in the Brazilian market, where I demonstrated my proactive approach and ability to keep customers calm and satisfied. My previous roles as a litigation lawyer have equipped me with strong negotiation and communication skills, essential for effective customer interactions.

Experience

Work history, roles, and key accomplishments

TB

Customer Support Agent

TicketSwap B.V.

Sep 2024 - Present (10 months)

Provided live customer support for British, European, and Brazilian markets via chat, email, and phone, assisting with platform guidance, ticket issues, payments, and mediating seller-buyer negotiations. Reviewed bot content for the Brazilian market and managed unexpected payout issues, maintaining high customer satisfaction.

TF

Litigation Lawyer and Team Manager

Thomaz Bastos, Waisberg, Kurzweil Law Firm

May 2021 - Present (4 years 2 months)

Managed a team and handled sophisticated litigation matters for domestic and international companies, focusing on civil, commercial, and corporate disputes, including insolvency procedures. Drafted legal documents, attended hearings, pleaded cases, and conducted negotiations.

CF

Litigation Lawyer

Canto e Oliva Law Firm

Jun 2014 - Present (11 years 1 month)

Managed cases for large and medium-sized companies, primarily in the audiovisual industry, focusing on Civil Litigation, Commercial Law, Intellectual Property, and Labour Law. Experienced in both litigation and legal advisory work, including drafting legal documents, pleading cases, and conducting legal research.

Education

Degrees, certifications, and relevant coursework

UA

University of Amsterdam

Master of Laws, Public International Law

Focused on Public International Law, deepening understanding of international legal frameworks and their application. The program provided advanced insights into global legal challenges and governance.

P(

Pontifícia Universidade Católica de São Paulo (PUC-SP)

Bachelor of Laws, Law

Completed a comprehensive Bachelor of Laws program, gaining foundational knowledge in various legal disciplines. The curriculum covered essential aspects of Brazilian law and legal practice.

Tech stack

Software and tools used professionally

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Bruna Livia Moreira e Oliva - Legal Affairs Intern - United Nations, Office of Legal Affairs (OLA) | Himalayas