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julia waceke

@juliawaceke

Quality-focused IT professional specializing in data quality and support with strong analytical skills.

Kenya
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What I'm looking for

I seek a role emphasizing data quality, process improvement, and hands-on technical support within a collaborative, growth-oriented team.

I am a quality-focused IT professional with hands-on experience in data annotation, quality analysis, and technical support. I combine technical knowledge from a Diploma in Information Technology with practical experience in monitoring systems and resolving technical issues.

At Cloud Factory I analyzed quality across workstreams, measured compliance against standards, and recommended corrective actions to improve performance. At Samasource I maintained data work requirements, reviewed and corrected datasets to meet required quality thresholds, and supported team objectives.

I began my career providing IT support for a county government, where I installed and configured hardware and software and helped maintain computer systems. This foundation strengthened my troubleshooting abilities and user-focused service approach.

I am driven to apply my analytical and technical skills to roles that value accuracy, continuous improvement, and collaborative problem-solving, and I thrive in dynamic environments where quality and reliability are priorities.

Experience

Work history, roles, and key accomplishments

MG

IT Support Technician

Murang'a County Government

Jan 2018 - Dec 2018 (11 months)

Assisted in monitoring and maintaining computer systems, installed and configured hardware and software, and resolved technical issues to ensure operational continuity.

Education

Degrees, certifications, and relevant coursework

MT

Murang'a University of Technology

Diploma in Information Technology, Information Technology

2016 - 2018

Completed a Diploma in Information Technology with coursework in IT support and related technical skills.

Tech stack

Software and tools used professionally

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