Brittany Walden

Managed work queues for potential duplicates, resolved chart corrections, and served as SME for Epic Payor Platform. Led a team of 3+ employees, provided training and coaching, and prepared weekly productivity reports.

Extracted, reviewed, and migrated patient health data from eClinicalWorks into Epic, including lab orders and referrals. Performed scribing and clinical documentation review to maintain accuracy and compliance.

Conducted comprehensive reviews of medical records and abstracted data into EMR systems. Troubleshot EMR issues, created lab orders, and merged duplicate patient charts.

Executed clean-up and maintenance of the Master Patient Index in Epic, auditing patient records for duplicates and discrepancies. Collaborated with staff to resolve data issues and provided training on data management best practices.

Managed inbound and outbound calls related to COVID-19 inquiries, providing information and scheduling vaccination appointments. Maintained detailed records of interactions and appointments.

Served as liaison between patients and providers to resolve billing inquiries and discrepancies. Assisted with insurance verification, claims processing, and payment plans.

Provided medical software training in classroom, remote, and one-on-one settings, including go-live support. Managed client training schedules and created training materials.

Developed and delivered training programs for healthcare professionals on EMR use in ophthalmology practices. Provided go-live support and created instructional materials.

Abstracted patient information from NextGen to EPIC, cross-checked demographics, and created iChart and Order Module. Provided QA and addendum to achieve 100% accuracy.

Provided tier 1 remote support for Centricity CPS 11.0 EMR Fusion implementation. Created and edited forms with VFE, built clinical lists, and provided elbow-to-elbow support to nurses and providers.

Performed chart abstraction from paper to MDI EMR system and obtained medical histories and examinations. Served as designated department super-user.

Performed visual field testing, OCT, fundus photos, and FA. Trained new technicians in EMR navigation and served as designated department super-user.