Brittany Sears

Serves as primary customer contact, responding to questions and service concerns by phone, text, and email while coordinating timely follow-up with operations. Supports customer retention and satisfaction through proactive communication and service recovery coordination.

Worked remotely with business clients on HR-related needs, including employee relations, benefits questions, policies, procedures, and solution coordination. Managed client communication and follow-up across virtual channels while maintaining organized records.

Managed professional client relationships across a multi-state territory, serving as a consistent point of contact for account needs, education, follow-up, and issue resolution. Coordinated with internal partners to maintain a responsive, high-touch client experience.

Managed a book of professional dental accounts, resolving service needs, coordinating resources, and maintaining long-term client relationships. Earned direct customer praise and management recognition for professionalism and client handling.

Led 5 direct reports and approximately 30 indirect team members, with responsibility for coaching, hiring, training, performance support, and day-to-day customer experience. Built strong member relationships and maintained a customer-first environment.

Background includes preschool teaching, substitute teaching, assistant management, customer service, staff scheduling, training, problem-solving, and relationship building with families and customers.

Graduate coursework in Mental Health Counseling from 2017 to 2018.

Grade: 3.8

Activities and societies: Kappa Delta Pi, Phi Alpha Theta, Lambda Alpha Sigma

Bachelor of Arts in History with a GPA of 3.8, including minors in Education and Psychology and membership in honor societies.