Brittany Radford
@brittanyradford
Customer relations specialist with 16+ years improving CX, operations, and revenue through hospitality-driven strategy.
What I'm looking for
I am a dedicated customer relations specialist with over 16 years of experience in high-volume customer experience environments, focused on delivering safe, functional, and welcoming experiences around the clock. I combine hospitality-first problem solving with clear communication and stakeholder coordination to resolve frontline issues and optimize operations.
My work has driven measurable business outcomes: reducing comps and support volume, increasing average spend and per-person averages, and growing online communities through targeted content and rapid response. I leverage SEO and analytics, technical SEO basics, Excel-based reporting, and presentation skills to inform strategic recommendations.
I hold a BBA in Marketing and certifications in Google Analytics, Inbound Marketing, and Google Digital Marketing & E-Commerce. I am an agile learner who prioritizes elite operational standards, ROI-focused reporting, and building long-term guest loyalty.
Experience
Work history, roles, and key accomplishments
Club Server
Local Three
Sep 2025 - Dec 2025 (3 months)
Reduced service-related comps 20% by identifying guest dissatisfaction and anticipated needs; increased average guest spend 15% through targeted wine upsells and improved course-to-table speed by 10%.
Manager In Training
Fifth Group
Jan 2020 - Sep 2025 (5 years 8 months)
Boosted PPA 18% through menu and beverage expertise, maintained a 4.9/5 guest satisfaction rating by resolving service failures, and optimized workflows to exceed service-time targets during high-volume shifts.
Curator of Happiness
Doughp LLC
Apr 2021 - Aug 2023 (2 years 4 months)
Managed a community of 100,000+ followers with a 3-minute response time, reduced support ticket volume 15% via issue remediation and automations, and grew followers by 400+ per month through community-focused content.
Education
Degrees, certifications, and relevant coursework
University of Central Arkansas
Bachelor of Business Administration, Marketing
Completed a Bachelor of Business Administration in Marketing, focusing on marketing principles and practical business applications; degree awarded May 2014.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
Interested in hiring Brittany?
You can contact Brittany and 90k+ other talented remote workers on Himalayas.
Message BrittanyFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
