Open to opportunities

Brittany Radford

@brittanyradford

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Customer relations specialist with 16+ years improving CX, operations, and revenue through hospitality-driven strategy.

United States

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What I'm looking for

I seek a role where I can improve CX and operations using data-driven insights, foster guest loyalty, and grow communities in a hospitality-focused team.

I am a dedicated customer relations specialist with over 16 years of experience in high-volume customer experience environments, focused on delivering safe, functional, and welcoming experiences around the clock. I combine hospitality-first problem solving with clear communication and stakeholder coordination to resolve frontline issues and optimize operations.

My work has driven measurable business outcomes: reducing comps and support volume, increasing average spend and per-person averages, and growing online communities through targeted content and rapid response. I leverage SEO and analytics, technical SEO basics, Excel-based reporting, and presentation skills to inform strategic recommendations.

I hold a BBA in Marketing and certifications in Google Analytics, Inbound Marketing, and Google Digital Marketing & E-Commerce. I am an agile learner who prioritizes elite operational standards, ROI-focused reporting, and building long-term guest loyalty.

Experience

Work history, roles, and key accomplishments

Club Server

Local Three

Sep 2025 - Dec 2025 (3 months)

Reduced service-related comps 20% by identifying guest dissatisfaction and anticipated needs; increased average guest spend 15% through targeted wine upsells and improved course-to-table speed by 10%.

Guest Service Upselling Workflow Optimization Customer Experience Speed Of Service Communication

Manager In Training

Fifth Group

Jan 2020 - Sep 2025 (5 years 8 months)

Boosted PPA 18% through menu and beverage expertise, maintained a 4.9/5 guest satisfaction rating by resolving service failures, and optimized workflows to exceed service-time targets during high-volume shifts.

Process Improvement Operations Management

Curator of Happiness

Doughp LLC

Apr 2021 - Aug 2023 (2 years 4 months)

Managed a community of 100,000+ followers with a 3-minute response time, reduced support ticket volume 15% via issue remediation and automations, and grew followers by 400+ per month through community-focused content.

Community Management Social Media Customer Support Automation Content Strategy Analytics Response Time Optimization CRM

Education

Degrees, certifications, and relevant coursework

University of Central Arkansas

Bachelor of Business Administration, Marketing

Completed a Bachelor of Business Administration in Marketing, focusing on marketing principles and practical business applications; degree awarded May 2014.