Open to opportunities

Brittany Lane

@brittanylane

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Operations-focused client relations professional skilled in payroll and administrative support.

United States

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What I'm looking for

I'm seeking a full-time operations or administrative role with comprehensive benefits, clear growth opportunities, and a collaborative culture where I can apply payroll, client-relations, document management, and process-improvement skills.

I am a dedicated operations and client-relations professional experienced in payroll processing, coding and data entry, staff scheduling, dispatch coordination, and payment processing. I provide organized administrative support and reliable document management to keep teams efficient and accurate.

As a digital court reporter and business advisor, I administer oaths, troubleshoot client technology, prepare audio and exhibits for transcription, and ensure precise digital records. I have also led marketing initiatives, managed policy and sales support tasks, and served as an office manager driving operational improvements.

Experience

Work history, roles, and key accomplishments

Current

OSS/Payroll

Current

Jansen & Sons

Oct 2023 - Present (2 years)

Managed coding and data entry for accurate record-keeping, processed payroll to ensure timely and accurate employee compensation, coordinated staff scheduling, oversaw dispatch operations, and collected payments to maintain accurate financial records.

Payroll Processing Data Entry Scheduling Dispatch Coordination Payment Processing Customer Service

Current

Digital Court Reporter

Current

Rhino Reporting

Mar 2022 - Present (3 years 7 months)

Administer oaths and facilitate legal proceedings remotely and in person on a proprietary platform, digitally record and prepare audio files and exhibits for transcription, and provide client technical support to ensure accurate reporting.

Digital Recording Court Reporting Audio Transcription Equipment Maintenance

Office Manager

Better Built Fencing

Apr 2020 - Apr 2022 (2 years)

Developed and executed marketing strategies to increase customer acquisition, managed payroll processing, and performed fence installation and repair to deliver high-quality service and customer satisfaction.

Office Management Payroll Processing Marketing Customer Acquisition Vendor Management Installation

Customer Service Representative

Regency Insurance Group

Apr 2019 - Jun 2020 (1 year 2 months)

Managed client policies including renewals and changes, conducted follow-up calls to maintain client relationships, organized client files, and processed payments to support client satisfaction.

Policy Servicing Client Relations Renewals Payment Processing File Management Customer Retention Phone Support

Insurance Sales Representative

Great Florida Insurance

Nov 2018 - Mar 2019 (4 months)

Quoted property and casualty lines, managed policy servicing and renewals, conducted proactive follow-ups, processed payments, and executed marketing activities to drive client acquisition.

Insurance Sales Payment Processing Marketing File Management

CSR/Sales Representative

A&M Insurance Agency

Feb 2017 - Nov 2018 (1 year 9 months)

Managed policy servicing, renewals and quotes for property and casualty lines, conducted follow-ups, maintained accurate client files, and processed payments to support retention and new business.

Policy Servicing Client Relations Sales File Management Payment Processing

Customer Service Representative

Great Florida Insurance

Apr 2016 - Feb 2017 (10 months)

Managed client policies including renewals and changes, conducted follow-up calls, maintained client files, processed payments, and provided backup sales support to improve retention.

Customer Service Policy Servicing Renewals Payment Processing File Management Sales Support