Brittany Jenkins

I’m a Customer Experience Specialist who thrives on helping customers through incoming calls and high-pressure situations. At U.S. Bank, I properly diagnose customer needs, proactively educate customers on features and benefits, and de-escalate situations involving dissatisfied customers. I also support fraud and dispute teams by initiating claims.

Before that, I strengthened my people-first approach as an In-School Suspension/ASD Teacher at Piedmont Charter School, where I supervised and managed the daily operations of the classroom and collaborated with teachers and school counselors. I’ve also built my writing and research skills as a Grant Writer/Content Creator, successfully researching, writing, and securing multiple local and private foundation grants and pitching small businesses to secure competitive funding.

I’m motivated by work that requires independence, problem-solving, and consistent excellence—especially in a remote environment. I bring strong telephone and interpersonal skills, negotiation and presentation confidence, and a track record of protecting customer satisfaction through clear, strategic communication.