Looking for a job

Britney Esthefany Delgado Muñoz

@britneyesthefanydelgadomu

Message

I'm a graphic designer based in Nicaragua

Nicaragua

Message

What I'm looking for

I would like to obtain a good working opportunity in which practice my knowledge and skills, as well as I offer my service and determination to be an asset of your company since I have 3 years of experience in the BPO industry.

Hello, I’m Britney Delgado from Managua, Nicaragua. I’m currently finishing my graphic design major and I love anything that has to do with BPO industry and design. My core skills are: • Communication: I practice assertive communication. When I was working as Back Office agent, I realized how good I am communicating any ideas or solutions with my teammates or supervisor. • Problem solving: I am aware that sometimes things are not going to happen as planned, but that’s where my skill to comes out by using critical thinking and analyze possible solutions. Taking a last minute decision is part of the business.

Experience

Customer service agent-Back Office

foundever

Apr 2020 - Mar 2023 (2 years 11 months)

• Resolved cases with adequate knowledge of how to provide a solution for customer’s disputes.
• Provided support to 3 departments within the campaign, which boosted customer experience.
• Applies attention to details, delivers high quality outputs.
• Sense of responsibility and commitment.

Customer Service