Bridgit Muramba

I’m a client-focused Customer Support Specialist with 2.5+ years of experience in insurtech and operations environments, and I’m known for clear communication, thorough troubleshooting, and genuine follow-through. I enjoy investigating root causes, documenting issues clearly for escalation, and keeping a busy queue moving without anything slipping through.

Most recently at Lemonade Insurance (Remote), I served as the first point of contact for 50–70 daily client inquiries across email and voice, maintaining a 4.5-star CSAT score by listening carefully and following through. I methodically troubleshot client issues, resolving 85% on first contact by identifying root causes, and I sustained strong responsiveness with a 4.1-minute average email response time and 5.3-minute average call handling time. I also ensured complex cases were escalated with accurate context so clients didn’t have to repeat themselves.

Before that, as a Central Stores Assistant for the County Government of Nakuru, I maintained accurate, well-organized records across high-volume daily transactions and carried that same attention-to-detail into client-facing accuracy. I investigated and resolved discrepancies by tracing issues back to their source, coordinated across departments to resolve problems efficiently, and managed multiple concurrent priorities in a deadline-driven environment. I’m also actively building my capability through certifications in HubSpot Service Hub, Google Analytics GA4, and Customer Success Foundations.