Bridget Lam

Reconciled aged claims using Excel and VBA macros and maintained accuracy in Microsoft GP and D365; built Power BI dashboards to report KPIs and support senior management decision-making. Developed automated tools and posted adjustment journals under tight deadlines to resolve financial discrepancies and streamline stakeholder reporting.

Verified candidates' work eligibility and documentation to support recruitment operations and ensure compliance during a short-term assignment. Coordinated administrative checks to facilitate timely placement of candidates.

Spearheaded development of a Credit Risk Reporting & Monitoring framework using SQL, managed a team of 10 analysts, and delivered MIS and regulatory reports to senior stakeholders and the Credit Risk Board. Led credit policy reviews and system transformation projects that improved risk recognition and reporting architecture.

Led drafting and formalization of the Bank’s Capital and ICCAP policies to align with regulatory and governance standards and provided strategic risk advisory across units. Contributed to core banking system implementation for finance module design and regulatory reporting.

Managed business implementation planning for credit and ALM system projects, liaised between business users, vendors, and IT to resolve development and QA issues, and delivered projects on schedule and budget. Promoted innovative solutions to support project success.

Designed and delivered MIS reporting solutions for senior management, translating complex data into strategic insights and building VBA-driven tools to consolidate data across systems and improve reporting efficiency.

Identified and implemented process and control improvements, designed a new chart of accounts integrating multiple data sources, and partnered with business leaders to define analytical needs and reporting metrics.

Automated reporting with VBA and centralized documentation to reduce operational errors by ~80% and improve productivity by ~85%; managed fixed asset reconciliation with strengthened controls.

Completed a Master of Professional Accountancy program at The Hong Kong Polytechnic University in 2008.

Completed a Bachelor of Science in Business Administration with a focus in Finance at the University of San Francisco in 2001.