Bridget Gaboalaswe

Transcribe Tswana audio into accurate, verbatim text following style and formatting guidelines. Review and proofread transcripts, annotate audio with speaker labels and timestamps, and meet daily deadlines while handling confidential data.

Delivered exceptional customer service by handling high volumes of inbound and outbound calls with professionalism and clear communication. Resolved customer issues on first contact and maintained 100% accuracy in updating records.

Greeted and assisted visitors, providing excellent customer service and promptly addressing inquiries. Maintained office supplies inventory, coordinated meeting schedules, and managed multi-line phone systems.

Managed lab inventory and coordinated schedules for lab sessions. Maintained accurate records of student progress and prepared comprehensive reports for teachers and admin.

Assisted in updating and maintaining client databases and organized filing systems. Supported preparation of reports, presentations, and internal communications.

Served as the first point of contact for internal and external clients, providing timely and accurate information. Utilized the Micros reservations system to manage bookings and distributed amenities to departments.

Grade: 1.1 (First Class)

BA Honours Degree in International Hospitality Management with First Class honours.

Grade: 43 Points

Botswana General Certificate Senior Examination with 43 points.

Grade: Grade B

Junior Certificate Examination with Grade B.

Customer Service Training Course covering customer expectations, service foundations, social media for business, and professional email writing.