At Hilton Waldorf Astoria and Signia, I coordinate complex group reservations and room inventory across two connected luxury resorts and convention center space. I typically manage about 60 groups at a time and partner with Sales, Revenue Management, and Event teams to keep bookings on schedule.
I created and ran Wellness Atelier, a lobby pop-up activation series showcasing and sampling products for guests, with signage and a branded takeaway card. I also worked with resort sales teams, vendors, and event planners to build customized spa packages for corporate groups.
At Cornerstone Foot and Ankle, I brought physician credentialing in house from a third party for 10 physicians and managed credentialing, licensing, and enrollment paperwork across practice sites. I also created and led onboarding and workflow training for front office reception staff and medical assistants.

