brenda teresa

I’m a customer-focused shop assistant with hands-on experience in retail sales, cashiering, and customer service, supported by a background in Business Information Technology. I’m known for assisting customers confidently, processing transactions accurately, and keeping service standards high.

Since 2025, I’ve worked as a Shop Assistant at Zuri Mart in Likoni, Kenya. I help customers find products and make tailored recommendations, handle inquiries and concerns professionally, and support daily store operations including opening, closing, and inventory checks.

Before retail, I built reliability through housekeeping and cleaner work in Qatar, where I maintained hygiene and cleanliness standards through routine inspections, restocking supplies, and strict health and safety compliance. I also gained technical fundamentals as an IT Technician Intern at Kenya Revenue Authority (KRA) by installing, configuring, and maintaining computer systems, troubleshooting issues, and supporting user workstations.

My blend of service-first customer care and basic IT support helps me communicate clearly, resolve issues efficiently, and stay highly self-motivated in fast-paced environments. I’m a strong team player who can also work independently, with a business-minded approach and solid negotiating skills.