Open to opportunities

Brenda Ojiro

@brendaojiro

Message

Customer experience and data operations professional with proven results.

Kenya

Message

What I'm looking for

I am looking for a role that values collaboration, offers growth opportunities, and allows me to leverage my skills in customer experience and data operations.

I am a multifaceted professional with extensive experience in customer support, data operations, quality assurance, and sales. My expertise lies in utilizing AI tools and data systems to optimize service delivery and enhance operational performance. I am known for achieving exceptional accuracy and consistently exceeding production targets through a disciplined approach and strong collaboration with my team.

Throughout my career, I have demonstrated a commitment to client engagement and digital productivity. My achievements include elevating productivity to 120% of target while maintaining 100% quality accuracy, which has significantly strengthened client retention. I have also been recognized as Employee of the Month on three occasions for my contributions to team objectives and for promoting a collaborative culture.

Experience

Work history, roles, and key accomplishments

Current

Associate

Current

Sama

Nov 2016 - Present (8 years 7 months)

Conducts comprehensive data collection and analysis using AI tools, ensuring accurate categorization and recording in databases. Enhances customer support by meeting performance metrics, contributing to client satisfaction. Leads quality control efforts and develops detailed reports outlining quality assessments and recommendations.

Data Collection AI Tools Customer Support Quality Control Data Analysis Performance Metrics Reporting Customer Satisfaction Team Collaboration Problem Solving

Sales Representative

Salim Wazaran Kenya

Aug 2015 - Dec 2015 (4 months)

Provided personalized customer service by guiding clients through product selections and addressing inquiries. Delivered informed product recommendations and reported customer feedback to improve service delivery and sales processes.