Brenda Kiprono
@brendakiprono
I manage contract renewals, quotes, DocuSign workflows, and customer operations.
KenyaWhat I'm looking for
At Cloudhop.it, I manage contract renewals from customer follow-up and renewal quotes through forecasting, vendor comparisons, and DocuSign execution.
I work closely with sales, customers, partners, and vendors to keep renewal contracts on schedule, support upsell opportunities, and respond to customer requests.
My operations background includes flight dispatch at AirKenya Express, where I managed flight plans, schedules, pilot briefings, dispatch releases, radio communications, and flight documentation.
I also bring airline customer service experience from Tradewinds Aviation Services and Kenya Airways, supporting passengers with check-in, baggage, boarding, flight updates, safety, and security requirements.
Experience
Work history, roles, and key accomplishments
Renewal Specialist
Cloudhop.it
Aug 2023 - Present (3 years 1 month)
Established a framework to track and manage renewal contracts, contacting customers and partners to ensure timely renewals, preparing quotes, and reporting on progress. Collaborated with sales to promote up-sell opportunities and managed customer requests.
Flight Dispatcher/Operation
AirKenya Express Limited
Mar 2022 - Sep 2022 (6 months)
Crafted and managed ATC flight plans, monitored and adjusted aircraft schedules, delivered pre-flight briefings, and conducted HF/VHF radio communications. Assembled and distributed flight documentation for pilot verification.
Customer Care
Tradewinds Aviation Services
Oct 2019 - Dec 2019 (2 months)
Delivered real-time flight updates, assisted passengers with special needs, managed lost and found inquiries, and oversaw unclaimed baggage storage. Streamlined check-in processes and provided meet-and-greet services.
Customer Services Agent
Kenya Airways
May 2017 - Sep 2017 (4 months)
Greeted and processed passenger documentation for check-in, issued boarding passes and baggage tags, managed boarding gate operations, and enforced airline regulations. Provided comprehensive assistance to passengers.
Education
Degrees, certifications, and relevant coursework
Kenya Methodist University
Bachelor of Business Information Technology, Business Information Technology
Pursuing a Bachelor of Business Information Technology (BBIT).
East African School of Aviation
Diploma, Flight Dispatch/Operation
2019 - 2019
Completed a Diploma in Flight Dispatch/Operation.
KQ Pride Center
Certificate, Airline Passenger Services
2017 - 2017
Earned a Certificate in Airline Passenger Services.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Salary expectations
Job categories
Skills
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