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Breauna Akinola

@breaunaakinola

Customer Success Specialist at Benelynk who managed 25–40+ customer accounts monthly and coordinated complex resolutions.

United States

Message

What I'm looking for

I’m eager to bring my consultative, customer-first foundation to a Microsoft solutions and licensing environment.

At Stride, I serve as a dedicated point of contact for end users, assessing their needs and guiding requests from intake through resolution. I coordinate equipment orders and replacements, keep stakeholders updated, and document activity in ticketing and CRM software.

At Benelynk, I owned 25–40+ customer accounts per month from initial engagement through resolution. I partnered with providers, insurers, legal teams, and internal stakeholders to resolve complex escalations and minimize delays.

At Fortuna, I coordinated schedules and competing priorities across stakeholders to keep service delivery on track. I also identified workflow gaps and recommended process improvements.

At Concentrix and CPAP.com, I supported customers with account, service, and product questions, investigated issues, and documented resolutions in CRM systems and Zendesk. I’m eager to bring my consultative, customer-first foundation to a Microsoft solutions and licensing environment.

Experience

Work history, roles, and key accomplishments

Current

Customer Care & Technical Support Representative, Level 1

Current

Stride

Jul 2026 - Present (3 months)

Serve as a dedicated point of contact for end users by phone, chat, email, and SMS, assessing each user's underlying need before recommending a path forward. Own accounts and requests from intake through resolution, with timely follow-up and complete, accurate documentation in ticketing and CRM software.

Customer Support Ticketing Systems CRM Communication Skills Escalation Management Equipment Coordination

Customer Success Specialist

Benelynk

Jan 2024 - Jan 2026 (2 years)

Owned 25–40+ customer accounts per month from initial engagement through resolution, assessing each customer's situation and coordinating the right internal resources. Partnered with providers, insurers, legal teams, and internal stakeholders to resolve complex escalations and minimize delays.

Customer Success Account Management Salesforce CRM Stakeholder Coordination Escalation Management Documentation

Customer Operations Coordinator

Fortuna

Jan 2023 - May 2023 (4 months)

Coordinated scheduling and competing priorities across multiple stakeholders to keep service delivery reliable and on track. Analyzed daily assignments and resolved conflicts quickly, maintaining accurate records and anticipating problems before they affected customers.

Operations Coordination Scheduling Process Improvement Documentation Stakeholder Management

Customer Success Advisor

Concentrix

Aug 2022 - Jan 2023 (5 months)

Supported 60–80+ customers daily, assessing their needs and guiding them toward the right resolution or option. Investigated account and service issues, performed root cause analysis, and delivered recommendations that minimized escalations.

Customer Success Root Cause Analysis CRM KPI Tracking Communication Skills Escalation Management

Customer Support Specialist

CPAP.com

Nov 2018 - Jun 2020 (1 year 7 months)

Supported 40–60+ patients and customers daily by phone and ticketing channels, explaining product and account options in clear, professional language. Educated customers on their equipment and options, partnering with internal teams to improve the overall support experience.

Customer Support Zendesk SLA Compliance Documentation Communication Skills