BMBreanna Mccullough
@breannamccullough
Dedicated pharmacy technician with strong communication and customer service skills.
United StatesWhat I'm looking for
My name is Breanna McCullough, and I am a dedicated pharmacy technician with extensive experience in customer service and patient care. I have a proven track record of effectively managing high call volumes while maintaining a focus on accuracy and efficiency. My role as a Sr. Pharm Prior Auth Technician at Optum Rx has honed my skills in processing prior authorizations and communicating with healthcare providers, ensuring that patients receive their medications in a timely manner.
Throughout my career, I have worked in various pharmacy settings, including Elvance Health and Pharmscript Pharmacy, where I developed strong relationships with patients and healthcare professionals. My ability to handle 100-150 inbound calls daily while providing exceptional service has been a key factor in my success. I am passionate about improving patient outcomes and am always looking for ways to enhance my skills and contribute positively to my team.
Experience
Work history, roles, and key accomplishments
Sr Pharm Prior Auth Technician
Optum Rx
Sep 2024 - Present (10 months)
Took inbound calls from providers, members, and pharmacies to initiate and check the status of prior authorizations. Processed EPAs and faxes of prior authorizations, and performed trial claims.
Patient Customer Associate
Elvance Health Bioplus Pharmacy
Apr 2024 - Present (1 year 3 months)
Communicated daily with patients to process first fills and refills for specialty medications. Documented calls, collected copays, reviewed claims, and scheduled medication deliveries.
Pharmacy Technician
Pharmscript Pharmacy
Aug 2022 - Present (2 years 11 months)
Communicated daily with nurses to process script refills for patients at long-term care facilities. Completed 100-150 inbound calls daily, assisting customers with updates and prescription orders.
Pharmacy Technician
CVS Pharmacy
Mar 2021 - Present (4 years 4 months)
Performed pharmacy-related functions collaboratively with a licensed pharmacist. Completed 40-50 inbound calls and 50-60 outbound calls daily, updating patient information and scheduling vaccines.
Education
Degrees, certifications, and relevant coursework
Ben Davis High School
High School Diploma, General Studies
Completed high school education, gaining foundational knowledge and skills across various subjects. Participated in general academic coursework.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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