Jada Howard

I am a Pharmacy Technician with a strong dedication to excellence and innovation in the healthcare field. My experience spans various roles, including my current position as a Prior Authorization Tech at Optum Rx, where I collect clinical information and prepare authorization requests. I pride myself on my ability to adapt in dynamic environments and foster collaborative workspaces through effective communication and interpersonal skills.

Previously, I worked at Walgreens as a Pharmacy Tech/Data Entry, where I managed data entry tasks with precision and streamlined processes to enhance productivity. My commitment to maintaining high accuracy rates and meeting tight deadlines has consistently contributed to improved customer service. Additionally, my experience at Convey Health Solutions allowed me to manage complex pharmacy queries in a high-volume call center, where I focused on enhancing customer satisfaction and optimizing call handling procedures.