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Breanna Charles-Hill

@breannacharleshill

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Dynamic marketing professional with extensive customer service experience.

United States

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What I'm looking for

I am looking for a role that values creativity and innovation, where I can leverage my marketing expertise and customer service skills to drive growth and enhance brand presence.

I am a dedicated marketing professional with a strong background in customer service and digital marketing. My experience spans various roles, including Director of Web Development and Marketing at Party Depot Inc, where I successfully developed marketing campaigns that drove sales and increased brand visibility. I created a new website through Shopify, resulting in a remarkable 500% ROI during the pandemic. My ability to implement effective strategies has consistently enhanced customer engagement and satisfaction.

In my previous role as a Customer Service Representative at Maximus Health Services, I maintained strong customer relationships and provided support to help clients navigate the NYSOH system. My commitment to understanding customer needs and delivering tailored solutions has been a cornerstone of my professional journey. I thrive in fast-paced environments and am passionate about leveraging my skills to contribute to a company's success.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Maximus Health Services

Mar 2023 - Jan 2025 (1 year 10 months)

Maintained strong customer relationships to enhance engagement and progress through the NYSOH system. Provided support to customers in accessing a wide range of NYC health services, assisting through the application process from enrollment to benefit allocation.

Customer Service NYSOH System

Director of Web Development and Marketing

Party Depot Inc

Jul 2019 - Nov 2022 (3 years 4 months)

Developed marketing campaigns across various channels to drive sales and increase brand visibility. Built a new Shopify website, improving ROI by 500% during COVID, and implemented monthly rebranding strategies to enhance online presence.

Web Development Marketing Campaigns Shopify Digital Advertising Email Marketing Social Media Marketing Brand Management ROI Optimization

General Manager/Social Media Manager

Pulp Smoothie

Apr 2017 - Jul 2019 (2 years 3 months)

Provided excellent customer service and boosted the company profile through newly developed social media platforms. Trained and managed a staff of five, while collaborating with owners on branded content and implementing social media marketing strategies.

Customer Service Social Media Management Staff Training Brand Content Marketing Strategy

Digital Marketing Manager

Alphagraphics-Alexandria

Apr 2018 - Mar 2019 (11 months)

Developed and executed digital marketing strategies to increase brand awareness and drive sales through established templates. Managed and optimized campaigns on various digital channels, including Facebook, Instagram, and email, while editing the WordPress site to reflect brand standards.

Digital Marketing Campaign Management Facebook Ads Email Marketing Market Analysis WordPress

Salon Coordinator

Ernst & Company

Oct 2009 - Jan 2015 (5 years 3 months)

Managed a team of seven stylists, coordinating schedules using SalonBiz software and paper scheduling. Developed sales strategies to drive revenue and increase add-on services, utilizing effective communication to maximize client satisfaction and retention.

Team Management Salon Operations Scheduling Sales Strategy SalonBiz

Education

Degrees, certifications, and relevant coursework

George Mason University

Bachelor of Business Administration, Business Administration and Management

Studied core principles of business administration and management, focusing on organizational leadership and operational efficiency. Gained knowledge in areas such as finance, marketing, and human resources.