Open to opportunities

Braydon Olinger

@braydonolinger

I build customer feedback programs and operational systems that improve retention, satisfaction, and business decisions.

United States

Message

What I'm looking for

I'm looking to lead customer experience, business operations, and strategic programs that turn customer insights into measurable improvements in retention, satisfaction, and operational performance.

At Ripple Fiber, I redesigned customer feedback strategy and survey methodology, increasing Net Promoter Score from -10 to 40 in five months and raising survey response rates by 61%.

I built Open and Closed Loop feedback programs, launched a Technician CSAT program achieving 95%+ satisfaction, and led ClickUp implementation across six-plus markets. I also evaluated, negotiated, and implemented AskNicely to introduce AI-powered analytics, automation, and executive dashboards.

Previously, I guided digital performance and social media operations for founders and brands, supporting campaigns that generated more than 10 million monthly impressions and earned a Silver ADDY Award.

Experience

Work history, roles, and key accomplishments

Current

Voice of the Customer Manager

Current

Ripple Fiber

Oct 2024 - Present (1 year 10 months)

Increased Net Promoter Score from -10 to 40 within five months by redesigning customer feedback strategy and survey methodology, while increasing survey response rate by 61% (14% to 22.6%). Built Ripple Fiber's Open & Closed Loop feedback program and launched the Technician CSAT program, improving issue resolution, retention, and field-performance visibility while achieving 95%+ satisfaction.