At EXL Services, I generated and reviewed outgoing audit letters and emails, tracked correspondence in Microsoft Excel, and checked department work for accuracy. I also followed up on outstanding items and protected confidential information.
At Principal Financial Group, I supported dental plan members and healthcare providers with questions about coverage, benefits, claims, and account status. I researched claim discrepancies and processed appeals.
At CXIS Insurance Services / Beazley, I reviewed insurance applications and supporting documents for Cyber Security, Life Science, and Media Technology policies. I used the Beazley database and BPro software and contacted brokers when information was missing.
At FIS, I investigated suspicious account activity and potential fraud reports for credit union members. I also assisted with debit card disputes and unauthorized transactions.
