Takisha Finklea
@takishafinklea
I support insurance and benefits customers through policy servicing, account updates, billing, and complex issue resolution.
United StatesWhat I'm looking for
I'm a licensed insurance representative who supports customers with policy changes, billing, payments, coverage reviews, and account updates at GEICO.
I've also supported current and retired Verizon employees at Conduent, explaining medical, dental, and vision benefits while resolving eligibility, enrollment, claims, and account issues in compliance with HIPAA standards.
Earlier, I handled collections, payment arrangements, settlements, and quality assurance at Portfolio Recovery Associates, using clear documentation and compliance-focused feedback to improve service performance.
Experience
Work history, roles, and key accomplishments
Supported current and retired Verizon employees by handling inbound calls for medical, dental, and vision benefits, explaining coverage, eligibility, enrollments, claims, and plan details. Updated member accounts, resolved complex benefit issues, documented interactions, and maintained HIPAA compliance and service standards.
Credit Resolution Rep / Quality Assurance Analyst
Portfolio Recovery Associates LLC
Jan 2012 - Jan 2021 (9 years)
Handled inbound and outbound collection calls, assisted customers with account updates and credit concerns, negotiated payment arrangements and settlements, and explained account details. Monitored call quality, evaluated interactions for accuracy and compliance, and provided feedback to improve service performance.
Assisted policy changes, billing, payments, coverage reviews, and account updates. Explained insurance policies, verified customer information, documented interactions, resolved customer concerns, and managed high-volume calls while maintaining compliance and quality standards.
Education
Degrees, certifications, and relevant coursework
Capella University
Bachelor of Science, Business Administration
2023 -
Pursuing a Bachelor of Science in Business Administration at Capella University from 2023 to 2027.
Chamberlain Vocational SHS
Diploma, General Studies
1993 - 1996
Earned a diploma from Chamberlain Vocational SHS from 1993 to 1996.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
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