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Brandtly Strobeck

@brandtlystrobeck

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Dedicated Product Support Analyst with strong software development skills.

United States

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What I'm looking for

I am looking for a remote position that allows me to leverage my technical skills while supporting enterprise-level products and contributing to team success.

I am a passionate Product Support Analyst with a strong background in software development and a commitment to delivering high-quality support for enterprise-level products. My experience at Mars Health has equipped me with the skills to manage incident resolution and improve support tools, ensuring that our patient management application runs smoothly and efficiently.

Previously, as a Software Developer II at Kaspien Inc, I honed my full-stack development skills, working on innovative web applications and SaaS solutions. I led initiatives such as a single sign-on solution and integrated third-party APIs, which enhanced user experience and operational efficiency. My technical expertise, combined with my love for helping others, drives me to contribute positively to any team I join.

Experience

Work history, roles, and key accomplishments

Product Support Analyst

Mars Health

Aug 2024 - May 2025 (9 months)

Provided technical support for patient management applications, ensuring stability, functionality, and high-quality performance. Managed incident and problem resolution, including escalation coordination, risk assessment, and communication of business impacts to stakeholders.

ServiceNow SQL SaaS AWS Cloud Infrastructure Jira Postman

Software Developer II

Kaspien Inc

Jan 2019 - Dec 2023 (4 years 11 months)

Full-stack software engineer, focused on developing and maintaining web applications, SaaS, and integration of third-party solutions. Spearheaded a single sign-on solution using Javascript for Kaspien software to allow customers to create subscriptions to our SaaS product, and integrated a third-party API to leverage web hooks sent to our services.

React Redux JavaScript SaaS APIs SQL Databases

Education

Degrees, certifications, and relevant coursework

Eastern Washington University

Bachelor of Science, Computer Science

Studied computer science at Eastern Washington University, gaining foundational knowledge and practical skills in the field. The curriculum covered various aspects of computer science, preparing for a career in technology.