Chris Brown
@chrisbrown2
Senior Software Engineer focused on reliable enterprise services and rapid issue resolution.
United StatesWhat I'm looking for
I’m a Senior Software Engineer with more than 10 years of experience building and supporting enterprise software, production applications, and customer-facing workflows. I bring a strong mix of backend engineering, database analysis, ticket-driven problem solving, and remote collaboration—especially for global SaaS support and digital workplace platforms.
Over the past several years, I’ve built and supported customer-facing services and internal workflows using Java, .NET, SQL Server, and AWS. I lead ticket triage and escalation for complex defects, using logs, SQL analysis, and API tracing to isolate root causes, reducing repeat incidents by 30%.
I also focus on making teams faster and more confident during production pressure. I’ve shipped React and TypeScript UI improvements for service portals, automated routine diagnostics and reporting with SQL/Excel/VLOOKUP to cut investigation time from hours to minutes, and improved monitoring/alert response to help maintain 99.9% availability during peak usage.
I’m known for translating complex technical issues into clear next steps. I document troubleshooting steps and escalation paths for distributed stakeholders, review and guide code changes for multiple engineers, and partner with support, product, and operations to raise release quality—cutting post-deploy hotfixes by 25% while standardizing error handling across applications.
Experience
Work history, roles, and key accomplishments
Built and supported customer-facing services and internal workflows using Java, .NET, SQL Server, and AWS. Led ticket triage and escalation for production defects (cut repeat incidents by 30%), shipped React/TypeScript portal improvements, automated SQL-based diagnostics, and helped maintain 99.9% availability during peak periods.
Senior Software Engineer
Lincoln Financial
Aug 2015 - Aug 2022 (7 years)
Delivered customer and advisor workflow enhancements using C#, ASP.NET, SQL Server, and JavaScript. Investigated production incidents from support queues and call-center escalations, built SQL Server/Oracle reconciliation reporting, and reduced manual handling time by improving internal tools with React and jQuery.
Software Engineer
Agri Stats
Jan 2013 - Aug 2015 (2 years 7 months)
Developed SQL Server and Oracle data processing jobs to generate weekly reporting outputs for internal analysts. Built Java and PL/SQL utilities to validate data feeds, flag exceptions, and reduce manual review time by 40%.
Software Engineer
Raytheon Intelligence and Information Systems
Jun 2008 - Jan 2013 (4 years 7 months)
Developed Java and C# applications for secure defense workflows, integrating SQL Server and Oracle back ends with service-oriented components. Wrote and maintained SOAP and REST integrations, analyzed production defects, and verified fixes in test environments before release.
Software Engineer Intern
Navistar Inc
Apr 2006 - May 2008 (2 years 1 month)
Supported internal engineering tools with Java, SQL, and JavaScript to automate reporting and reduce repetitive manual entry. Built database queries and validation scripts for test data review and documented issues, fixes, and test results for senior engineers.
Education
Degrees, certifications, and relevant coursework
Indiana Institute of Technology
Bachelor of Science, Computer Science
2004 - 2008
Earned a Bachelor of Science in Computer Science from Indiana Institute of Technology from 2004 to 2008.
Availability
Location
United StatesAuthorized to work in
Job categories
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