Brandon Freeman

Lead business analysis for ERP, procurement, construction, workforce, financial, and SaaS integration initiatives, serving as liaison between customers, business SMEs, developers, QA, and project leadership. Facilitate discovery workshops, document workflows, and translate needs into functional requirements and user stories.

Supported an Oracle Fusion ERP implementation across Procurement, Supply Chain, Inventory, Warehouse Management, and Accounts Payable business processes. Partnered with stakeholders to gather requirements, design future-state workflows, and create process maps, functional specifications, and test scenarios.

Supported an enterprise SaaS procurement platform covering sourcing, supplier management, requisitions, catalogs, purchasing, approvals, and invoice workflows. Partnered with customers and internal teams to analyze business-process and system issues, troubleshoot P2P workflows, and support integrations using APIs, cXML, XML, SSO, and ERP interfaces.

Consulted clients on enterprise application usage, KPI design, workflow optimization, troubleshooting, and end-user training. Created knowledge documentation and partnered remotely with customers to resolve application and process issues.

Provided Tier 2/3 global technical support and root-cause troubleshooting for enterprise identity and access technologies under strict service levels. Consistently achieved 95%+ First Touch Resolution while communicating with distributed business and technical teams.

Associate/Diploma in Computer & Information Science with a concentration in IT/Networking and Security.