Brandon Dillon

As an Account Executive, I coordinated the complete sales cycle, managing quotes, client relations, and customer data across numerous vendors and internal teams. I utilized tools like Excel and Salesforce to track customer engagement and facilitated data-driven presentations to align technical solutions with client objectives.

Developed Excel reports to track sales KPIs, enhancing decision-making efficiency for stakeholders. Worked with databases to streamline metrics and generated reporting guidelines to identify sales drivers impacting community development.

Managed inbound requests via multiple communication channels, demonstrating strong customer service skills and achieving a 98% customer satisfaction rating. Collaborated with technicians to identify system issues and assisted in software rollouts while safeguarding sensitive user information.

Managed resident information using data management tools and coordinated customer meetings to ensure a seamless benefits transition for new residents. Performed meticulous data entry to protect sensitive client information.

Achieved Zscaler Sales Professional certification, enhancing skills in cloud security sales strategies.

Completed Data Analysis certification in Microsoft Excel, enhancing data analysis and reporting skills.

Completed Wasabi Cloud Professional certification, focusing on cloud storage solutions and services.

Completed the Google AI Security Essentials Certification, gaining knowledge in AI security protocols and best practices.

Completed a Bachelor of Science in Business and Professional Leadership, focusing on leadership strategies and business operations.