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BRANDI HALVERSON

@brandihalverson

Collections Specialist at Citibank (Citi) reviewing payment histories and helping customers arrange payments on past-due accounts.

United States

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What I'm looking for

I'm seeking to apply my transferable skills in a Pre-Access Authorization Specialist role supporting patient access, insurance verification, and authorization workflows.

At Citibank (Citi), I review customer credit card accounts and payment histories to help with account questions and payment arrangements. I document account information while following procedures and confidentiality requirements.

I progressed from early-stage to late-stage collections, gaining experience with accounts at different stages of delinquency. I work remotely and manage daily responsibilities while meeting performance expectations.

At Sunbelt Property Management, I managed monthly invoices and financial records for three rental properties. I also prepared monthly reports, including financial distributions for each property.

At WDS, I supported customers with mobile phone service, billing questions, payment collections, and technical issues. I documented interactions and worked to resolve customer concerns.

Experience

Work history, roles, and key accomplishments

Current

Collections Specialist

Current

Citibank

Oct 2023 - Present (3 years)

Manage customer credit card accounts involving outstanding balances and past-due payments. Review account information and payment histories to assist customers with payment arrangements and resolve account concerns.

Customer Service Account Management Collections Data Entry Confidential Information Handling Billing Support problem resolution Remote Work

Office Manager

Sunbelt Property Management

Mar 2017 - Dec 2022 (5 years 9 months)

Managed monthly invoices and financial records for three rental properties. Prepared monthly reports for investment properties and coordinated communications with vendors to ensure payments were completed.

Bookkeeping Accounts Payable Accounts Receivable Financial Reporting Record keeping Vendor Management Administrative Support Excel

Customer Service Representative

WDS

Jan 2013 - Sep 2015 (2 years 8 months)

Provided customer support for individuals with mobile phone service, assisting with billing questions, payment collections, and account-related concerns. Also provided technical support and documented customer interactions.

Customer Service Billing Support Payment Collections Technical Support Documentation Communication Skills