Looking for a job

Brahmann Roy de Luna

@brahms

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IT professional and assembler with strong manufacturing and customer-service outcomes.

United States

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What I'm looking for

I seek roles combining technical skills and hands-on assembly where I can improve processes, maintain high quality, and contribute to team efficiency.

I am an IT-trained professional with hands-on manufacturing and customer service experience, focused on efficiency and quality in medical-device assembly and e-commerce support.

At Tandem Diabetes I worked as an Assembler (Pump I), operating delicate medical materials and devices and improving throughput while maintaining product quality.

Previously, I served as a Customer Service Representative for an e-commerce operation at Goodwill Industries, where I handled customer complaints and contributed to raising user satisfaction to 90% while reducing coworker workload.

I combine technical skills in game and software tools—Unity, GODOT, Visual Studio, NetBeans, and languages such as C#, Java, PHP, HTML/CSS—with certifications and robotics and cybersecurity seminar experience to pursue roles that value reliability, process improvement, and technical aptitude.

Experience

Work history, roles, and key accomplishments

Assembler, Pump I

Tandem Diabetes

Oct 2021 - Jan 2025 (3 years 3 months)

Operated delicate medical devices and materials on the pump assembly line, improving production efficiency while maintaining quality and consistently doubling output for assigned workstreams.

Medical Device Assembly Quality Assurance Process Improvement Troubleshooting

Customer Service Representative

Goodwill Industries

Apr 2016 - Jan 2017 (9 months)

Handled e-commerce customer complaints and support, raising user satisfaction to 90% and reducing coworker workload by streamlining resolution processes.

Customer Service E commerce Support CRM Communication Process Optimization Ticketing