Bradley Andersen

Mentor community members on CertDirectory.io by offering guidance and professional development advice to help individuals showcase certifications and progress in cloud-native and DevOps careers.

Established the community management practice for k8gb, leading project progression through the CNCF incubation process and driving community growth via contributor meetings, user support, and event representation.

Built Support, Services, and Training functions as Upbound's first TAM; promoted to Principal TAM and interim Global Customer Success Co-Director, supporting 4× customer growth and 6× ARR growth during tenure.

Managed a $5M book of business as Magnolia's first and only Technical Account Manager, delivering solutions architecture and customer training to drive adoption and retention.

Helped scale the EMEA TAM team and provided strategic guidance and enablement for enterprise customers, managing GitLab's largest customer (~$4M ARR) with cross-functional global support.

Built the global Customer Success motion and helped establish the UK office, recruiting and onboarding initial hires while delivering developer training with a 100% certification pass rate.

Delivered Java Spring and Vaadin APIs, automated ETL between Informix and PostgreSQL, and modernized legacy web applications using AngularJS, Bootstrap, and RabbitMQ to improve performance and scalability.

Implemented CI workflows, automated SQL schema changes, and administered Apache/Nginx on RHEL, contributing to reliable deployments and enhancements for the Spark Pay web and mobile APIs.

Built municipal online payments and content systems using Perl and JavaScript frameworks, managed IIS servers, and consolidated disparate data sources into a SOLR-powered searchable system.

Provided end-to-end systems administration, developed Android text/video chat apps for first responders, and built a PHP help desk with SOLR-powered knowledge base search for clients.

Automated R environment migrations, developed a web-based VNC provisioning system with LDAP, maintained MySQL tools, and created a Java ImageJ tool for quantifying bone lesion sizes to support research.

Administered Linux systems, managed backups and monitoring (AMANDA, Nagios), supervised student staff, and supported data warehouse reporting using SAP BEx and Coeus to aid researchers and operations.

Managed cluster job queues, developed a web-based SQL front-end for sequencing data, administered multi-OS lab machines, and authored software for the Rice Comparative Genomics project.

Activities and societies: Key coursework: Megatrends, AI, data analytics, Web 3.0, CX design, design thinking, startup financing, cyber risk strategies.

xMBA focusing on startup coaching, agile business practices, applied AI, and venture financing completed in August 2025.

Activities and societies: Key coursework: Parallel Programming, Databases, Data Mining & Warehousing, Networks.

Master in Computer Science focusing on systems architecture, data infrastructure, and scalable computation completed December 2006.

Activities and societies: Key coursework: Applied Econometrics & Forecasting, Market Theory, Math for Economists; capstone: infinite-horizon analysis of the Bush tax cuts.

Master in Economics emphasizing applied microeconomics, forecasting, and policy analysis completed May 2005.

Grade: Honors

Activities and societies: Minor in Mathematics and Computer Science; coursework in econometrics, game theory, business management, and statistics.

Bachelor in Economics with honors and minors in Mathematics and Computer Science completed May 2003.